Regional Operations Manager

Pepkor Lifestyle; Boksburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading retail company is seeking a Supply Chain Manager to oversee the service-focused operations. Responsibilities include implementing strategies, managing budgets, and ensuring compliance with safety policies. The ideal candidate will have extensive knowledge of Supply Chain management and the ability to lead a team effectively. This is an on-site position located in Boksburg, Gauteng.

Qualifications

• In-depth knowledge of Supply Chain operations.
• Ability to manage human resources effectively.
• Experience with logistical provider performance management.

Responsibilities

• Direct the management of a Supply Chain operation.
• Develop and implement Supply Chain strategies.
• Analyze inventory reports to ensure accuracy.

Skills

Inbound management

Logistics planning

Customer Service Complaints Management

Budget planning and forecasting

Warehouse management

Risk management

Job description

Job Purpose

Direct the management, implementation, and monitoring of a service-focused Supply Chain operation to achieve the strategic goals of the Supply Chain division.

KEY DUTIES

• Co-design and develop the Operations strategy for Supply Chain.
• Manage Service Centre inventory control and safekeeping practices for the division.
• Ensure compliance with relevant safety policies and procedures.
• Manage the Service Centre budgets for the division.
• Drive Service Centre performance optimization and reporting (KPIs).
• Measure and evaluate the impact of Supply Chain Operations across the Group.
• Enable Customer Centricity.
• Manage human resources within the team.

Competency Requirements for the Position

• Inbound management
• Network modelling and optimisation
• Logistics provider contract execution
• Logistics provider performance and relationship management
• Records maintenance
• Fleet utilisation optimisation
• Fleet maintenance and repair
• Fleet cost control
• Distribution safety and Responsible Care
• Returns management
• Customer Service Complaints Management
• In-depth knowledge of company policies, practices, processes, and systems
• Understanding of the company's operating model
• Ethical responsibilities
• Logistics planning
• Budget planning and forecasting
• Warehouse management
• Logistics inventory management
• Logistics cost and demand analysis
• Business acumen
• Building capacity
• Resource management
• Team human resources management
• Judgement and decision-making
• Warehousing and Transport Applications
• Customer Orientation
• Personal resilience
• Engaging diversity
• Self-insight
• Risk management
• Integrity and values
• Emotional maturity
• Leading change

Duties

• Contribute to the Supply Chain Strategy.
• Implement the Supply Chain Location strategy.
• Stay updated on local and international Supply Chain developments.
• Develop and implement Supply Chain Operations strategy, policies, and procedures.
• Execute the Supply Chain operating plan for short, medium, and long-term goals.
• Analyze Service Centre inventory reports, identify deviations, investigate causes, and implement corrective actions.
• Ensure stock accuracy controls and safekeeping practices are in place.
• Implement inventory control measures.
• Provide feedback on inventory to the Operations Executive.
• Drive continuous performance improvements.
• Manage Service Centre budgets within financial constraints and approve operational expenditures.
• Investigate budget deviations and take corrective actions.
• Implement financial controls and prepare relevant reports.
• Protect company assets.
• Ensure compliance with Employment Equity and Skills Development legislation.
• Oversee onboarding and induction for new staff.
• Analyze labor requirements and address staffing needs.
• Enhance staff retention, monitor satisfaction, and reduce turnover.
• Conduct regular one-on-one meetings, coaching, and mentoring.
• Create succession plans and manage team development.
• Anticipate and manage change effectively.
• Ensure customer-focused team behavior and provide support as needed.
• Maintain good relationships with shop stewards and unions, complying with labour policies.