Regional Key Accounts Manager (Fuel Industry) El

E2E Staffing (PTY) LTD; East London; On-site; ZAR 300 000 - 600 000; Full time

Job summary

An established industry player is seeking a dynamic individual to manage customer accounts in the fuel sector. This role involves developing and executing business plans in collaboration with retailers, monitoring performance to ensure compliance with key performance indicators, and providing market intelligence to management. The ideal candidate will have a strong background in customer account management, knowledge of SHEQ regulations, and the ability to travel across regions. Join a forward-thinking company that values operational excellence and customer satisfaction, and make a significant impact in the fuel industry.

Qualifications

• 3-5 years experience in customer account management in the fuel industry.
• Knowledge of SHEQ and regulatory requirements is essential.

Responsibilities

• Develop and execute service station business plans with retailers.
• Monitor achievements and ensure compliance with performance indicators.

Skills

Customer account management

Knowledge of SHEQ

Intermediate computer literacy

Communication skills

Education

BCom Marketing

Diploma in Business

Higher Certificate

National Diploma

Tools

Excel

Word

PowerPoint

Outlook

Job description

Minimum Requirements:

• BCom Marketing / Diploma in Business / Retail Management
• Higher Certificate / National Diploma / Degree
• Un-endorsed drivers licence
• 3-5 years customer account management experience in fuel / related industry (Chemical, Petrochemical, Oil & Gas)
• Intermediate computer literacy in Excel, Word, Powerpoint and Outlook
• Knowledge of SHEQ and regulatory requirements within the fuel / related industry
• Travel Regions: East London, Port Elizabeth, Mthatha

Key Accountabilities:

• Based in PE and travel to EL and Mthatha
• Development of service station business plans in conjunction with retailers
• Execution of business plans and monitoring of achievements with corrective action to ensure achievements in line with key performance indicators
• Monthly calls in line with agenda
• Optimal resource allocation
• Provision of market intelligence to management and point of contact for retailers on operational issues
• Dealer compliance in line with organisational and regulatory requirements
• Payment for product in line with policy
• Customer Service Agent and image stewardship evaluations
• Dealer Satisfaction Index / Relationship Management via Retailer surveys
• Training and subject matter expertise on process and standards
• Corrective action in conjunction with maintenance and logistics teams as required