Regional Aftersales Manager

Profile Personnel; Gauteng; On-site; ZAR 300 000 - 600 000; Full time

Job summary

An established industry player is seeking an After Sales Consultant to enhance dealer performance and customer satisfaction. In this exciting role, you will provide expert consulting services, manage dealer relationships, and ensure adherence to company policies. Your strong business acumen and communication skills will be essential in driving after-sales strategy and market share growth. With a focus on collaboration and performance improvement, you will play a pivotal role in fostering strong relationships within the motor industry. If you have a passion for after-sales excellence and a drive for results, this opportunity is perfect for you.

Qualifications

• Minimum 5 years' experience in the motor industry, specifically in Sales or After Sales.
• Strong customer-centric focus and ability to coach and mentor.

Responsibilities

• Provide expert After Sales consulting services to assigned region and Dealers.
• Manage Dealer performance in achieving customer experience and business objectives.

Skills

Knowledge of Service and Parts

Strong understanding of Dealer organizations

Excellent communication skills

Strong planning and organizing abilities

Effective negotiation skills

Computer literacy

Education

3-year National Diploma or Bachelor's degree in Business Management

Tools

ETKA

ElsaPro

IPartner

Job description

Job Advert:

After Sales Consultant Key Responsibilities:

1. Contribute to the implementation of After Sales Strategic Focus Areas as outlined in the annual After Sales Business Plan.
2. Provide expert After Sales consulting services to assigned region and Dealers.
3. Manage Dealer performance in achieving Customer Experience Management, Parts, and Service business objectives.
4. Collaborate with Dealers to develop and track business plans to meet targets aligned with After Sales strategy and drive future market share growth.
5. Conduct regular Dealer visits, reviewing performance data and recommending actions to improve After Sales performance.
6. Ensure Dealers meet Franchise Agreement requirements for After Sales operations, including electronic systems (ETKA, ElsaPro, IPartner) and address training needs.
7. Understand and enforce relevant company policies, including Service Core Process, Warranty, Service & Maintenance Plans, Parts Sales & Targeting, and Dealer Performance / Review processes.
8. Assist Dealers in resolving escalated customer complaints within the companies structures.
9. Advise Dealers on parts ordering processes, ensuring adherence to the companies protocols and supporting parts sales optimization.
10. Stay informed on the South African motor industry market, competitor activity, and assist Dealers in strategic planning.
11. Identify marketing opportunities to promote the companies After Sales campaigns, driving Dealer awareness and sales.
12. Foster a strong relationship between Dealers and the business, managing conflicts and ensuring adherence to the companies Business Code of Conduct.
13. Work with Training Academies to manage technical and non-technical competency at Dealer level.
14. Participate in cross-functional workshops or projects for business continuity and improvement.
15. Collaborate with cross-functional teams (Regional Sales Managers, Regional Business Managers, Technical Field Force) to meet After Sales objectives.
16. Assist with recruitment and selection of key personnel within Dealerships when required.

Qualification Requirements:

A recognized 3-year National Diploma or Bachelor's degree in Business Management, Marketing, or equivalent.

Experience:

Minimum 5 years' experience in the motor industry, specifically in Sales, After Sales, or Parts.

Key Skills & Competencies:

1. Knowledge of Service and Parts, including technical applications.
2. Strong understanding of Dealer organizations and structures.
3. Sound business acumen and financial principles.
4. Excellent communication skills, with the ability to engage at all levels.
5. Strong planning, organizing, and problem-solving abilities.
6. Effective negotiation and influencing skills.
7. Ability to coach, mentor, and motivate.
8. Computer literacy.

Added Advantage:

1. Retail automotive experience.
2. Previous experience in automotive field services (Service & Parts).
3. Strong customer-centric focus.
4. Experience with Service Core Process (SCP).

Application Instructions:

Please upload a certified copy of your ID and qualification to be considered for this position.

Only shortlisted candidates will be contacted.

Should you not receive a response within 14 days please consider your application unsuccessful.

We will keep your CV on our database for any other relevant roles that may arise.