Regional Aftersales Dealer Support Manager – OEM – Midrand Gauteng

Select Motor Recruitment; Midrand; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking an Aftersales Dealer Support Manager to drive customer loyalty and dealer satisfaction in the KZN region. This pivotal role involves collaborating with the Aftersales team to ensure smooth operations, enhance dealership performance, and implement effective parts sales strategies. The ideal candidate will have a strong background in the automotive sector, with a focus on aftersales support and technical expertise. If you are passionate about delivering exceptional service and driving results, this opportunity is perfect for you!

Qualifications

• 3-5 years’ experience in Automotive Aftersales environment.
• Strong technical and parts knowledge required.

Responsibilities

• Provide daily support for customers and dealers to enhance satisfaction.
• Implement parts sales and marketing strategies to achieve goals.
• Collect feedback to identify and resolve recurring issues.

Skills

Automotive Aftersales Experience

Technical Knowledge

Warranty Management

Parts Knowledge

Communication Skills

Job description

Remuneration : Market Related dependent on skill set, knowledge, and experience

Location : Midrand Gauteng, looking after the KZN region

We are looking for an Aftersales Dealer Support Manager for our clients KZN area, who will work closely with the Aftersales team to ensure the daily effectiveness of the overall Aftersales department. The candidate will be a key member of the team in ensuring that key outputs are delivered effectively and efficiently.

PURPOSE OF THIS ROLE :

• The DSM will provide daily support for customers and dealers with emphasis on achieving customer loyalty and dealer satisfaction; provide feedback to the National Aftersales Manager about the marketplace regarding owner expectations, dealership performance, and franchise compliance; and other Aftersales projects as required
• The DSM will provide field Aftersales support to customers and dealers, emphasizing customer loyalty and dealer satisfaction
• The DSM will also be responsible for the motivation and attainment of all parts sales, marketing, and purchasing objectives within the Region of the dealer; also responsible for developing and following through on recommendations designed to enhance dealership parts wholesale and retail operations and profitability, development and implementation of parts retail, wholesale, and marketing strategy (parts and service). Work with Aftersales Manager to achieve the region’s Aftersales qualitative and quantitative goals (Key Performance Indicators). Ultimately, the candidate will ensure that their area of responsibility meets and exceeds the expectations of our client’s business objectives and contributes to the company’s success in the long run.

RESPONSIBILITIES :

• Provide feedback to the Aftersales Manager about the marketplace regarding owner expectations, dealership performance, franchise compliance, and other Aftersales projects as required.
• The DSM will also be responsible for the implementation and attainment of all parts sales, marketing, and purchasing objectives within the Region of the dealer.
• Responsible for developing and following through on recommendations designed to enhance dealership parts wholesale and retail operations and profitability, development, and implementation of parts retail, wholesale, and marketing strategy (parts and service).
• Work with the Aftersales Manager to achieve the region’s Aftersales qualitative and quantitative goals (Key Performance Indicators).
• Dealer assistance and provide technical assistance and support for incoming concerns and issues related to vehicles.
• Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customers to ease troubleshooting.
• Customer interaction & assistance from time to time
• Dealership personnel / training management
• Warranty policy & procedures management
• Dealer Parts sales & policy and procedure management
• Operating standards compliance
• Dealer Warranty & Warranty Audit management
• Dealer certification & Evaluation process management
• Monthly reporting to Aftersales Manager

QUALIFICATIONS & SKILLS :

• 3-5 years’ experience within the Automotive Aftersales environment (OEM level will be advantageous)
• Strong technical, warranty, parts knowledge and experience
• Demonstrate strong written and oral communication skills
• MUST BE ABLE TO TRAVEL extensively when required
• Only candidates that meet the criteria will be shortlisted and contacted
• If you have not heard from us within 14 days from submission of your CV to us, you can assume you have not been successful
• Only candidates with Automotive Industry experience will be considered and contacted unless otherwise stipulated

If you are interested and have the required SKILLS and EXPERIENCE according to the job spec, please UPLOAD your current, updated CV on our Website using the following link :

For further information please feel free to contact Debbie at Select Motor Recruitment

011 615 7747

Applications should be submitted no later than Wednesday 10 July 2024.