Regional Account Manager - KZN/ Mpumalanga

Schauenburg Systems; Durban; On-site; ZAR 30 000 - 70 000; Full time

Job summary

An established industry player is seeking a dynamic leader to manage and develop technical and sales activities in the Durban area. This role involves leading a team to achieve maximum profitability and growth, focusing on customer satisfaction and strategic account management. With a strong emphasis on compliance and quality, the ideal candidate will have extensive experience in electronic sales, particularly in the mining sector. Join a forward-thinking company that values innovation and excellence, and make a significant impact in a key market segment.

Qualifications

• 7+ years in electronic sales, with 4 years in a senior role.
• Highly computer literate with strong supervisory skills.

Responsibilities

• Lead technical and sales activities to maximize profitability.
• Manage sales and service of products within a specific territory.

Skills

Sales Management

Customer Relationship Management

Technical Sales

Project Management

Communication Skills

Negotiation Skills

Education

Matric

Degree or recognized diploma in Marketing/Sales

Technical training in Engineering, Mining, or Electronics

Tools

Microsoft Office

CRM tools

Job description

Schauenburg Systems is dedicated to providing equal employment opportunities. We strongly encourage EE candidates and individuals with disabilities to submit their applications.

MAIN PURPOSE

Responsible for the management, development, and performance of Technical and Sales activities in the assigned market. Leads a technical and sales team, providing leadership to achieve maximum profitability and growth aligned with the company's vision and values. Focuses on maximizing profitability, growth, and account penetration within the designated territory and/or market segment by effectively selling and supporting the company's products and related services.

Key Responsibilities

Leadership

• Adhere to all company policies, procedures, and ethics codes, ensuring they are communicated and implemented within the team.
• Lead by example.
• Maintain a clean record concerning company policies on business ethics.
• Manage communication between the company and clients.
• Achieve sales and service quotas in strategic accounts.
• Oversee project management and strategic customer objectives.
• Coordinate involvement of company personnel to meet account and customer expectations.
• Plan decisively and maintain high customer satisfaction ratings.

Sales & Service

• Manage sales and service of company products and solutions within a specific geographic territory.
• Ensure customer satisfaction and stakeholder management.
• Meet sales and technical budgets/forecasts and maintain sales budgets, including net profit.
• Conduct bi-weekly client visits, maintain call registers, identify opportunities, and utilize CRM tools.
• Negotiate and close sales and service deals, including offering maintenance contracts.
• Follow up on quotes and orders, and ensure all opportunities are logged in CRM.
• Answer technical questions, escalate issues when necessary, and maintain excellent customer relationships.
• Regularly gather customer feedback through surveys and market intelligence.
• Develop and communicate sales forecasts and market strategies.

Administration

• Prepare and present bids and quotations, ensuring professionalism and timeliness.
• Test demo equipment prior to presentations and ensure proper documentation and procedures are followed.
• Manage regional PODs, outstanding payments, stock levels, and customer data.
• Compile monthly reports, update SWOT analyses, and participate in industry events.
• Coordinate sales and service efforts across departments and update forecasts and reports regularly.

SHEQ

• Achieve compliance in IMS and SHE File audits.
• Implement and promote SHEQ culture, manage contractors, and ensure policy adherence.
• Report incidents, promote continuous improvement, and conduct SHEQ training.
• Ensure legal compliance and resources for SHEQ are in place.

Leadership

• Ensure competent supervision, training, resource allocation, and monitoring of SHEQ programs.

Quality

• Maintain product quality, ensure Section 21 files are in order, and obtain client approval.

Minimum Requirements

Education

• Matric
• Degree or recognized diploma in Marketing/Sales or similar
• Technical training in Engineering, Mining, or Electronics

Experience

• At least 7 years in electronic sales, with 4 years in a senior role, preferably in mining
• Highly computer literate (Microsoft Office)
• 3-5 years as a key Accounts Manager
• Supervisory skills and knowledge of company products
• Understanding of Labour Relations Act, training, supervision, and company policies
• Valid driver’s license and own vehicle

All applicants meeting the minimum requirements should apply by 12 May 2025 at 12:00. If you do not hear from us within 3 weeks, consider your application unsuccessful.