Ref : 2481 Service Control (Client Relation Manager)

Express Employment Professionals Sa Head Office; Gauteng; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is looking for a Client Relationship Manager to enhance client satisfaction and foster strong relationships. This role is pivotal in receiving and analyzing client feedback to improve services. The ideal candidate will possess a background in office automation and excel in customer service, ensuring that client complaints are efficiently directed for resolution. Join a dynamic team where your skills in networking and communication will make a significant impact on client relationships and overall service quality.

Qualifications

• Prior experience in customer service is essential.
• Excellent interpersonal and communication skills are required.

Responsibilities

• Collect client feedback regarding their experience.
• Develop and maintain relationships with clients and key personnel.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Networking

Education

Degree in Business Management

Job description

Client Relationship Manager

We are seeking a friendly and customer service-oriented Client Relationship Manager to foster positive relationships with clients. The role involves receiving and analyzing client feedback to enhance our services.

The ideal candidate will have an office automation background and will be responsible for handling complaints, ensuring they are directed to the appropriate department for resolution and improvement.

Responsibilities

1. Collect client feedback regarding their experience.
2. Develop and maintain relationships with clients and key personnel.
3. Elevate complaints and feedback to relevant departments for action.
4. Meet with clients to understand and establish their needs.

Desired Experience & Qualifications

• Prior experience in customer service.
• Excellent interpersonal and communication skills.
• Ability to network and build professional relationships.
• A degree in Business Management or a related field.