Recruiter

Hungry Lion Fast Foods (Pty) Ltd; Stellenbosch; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading QSR company in Stellenbosch is seeking a bulk recruiter to manage the recruitment of employees, focusing on excellent customer service and efficient transactions. This is a 9-month fixed-term position. The successful candidate should have at least 1 year of experience in a high-pressure sales or service role and possess strong communication skills.

Qualifications

• Minimum 1 year’s experience in fast-paced customer service role.
• Relevant qualification in HR or recruitment is a plus.
• Valid driver’s licence is desirable.

Responsibilities

• Proactively monitor headcount requirements and initiate actions.
• Manage vacancies through recruitment processes.
• Conduct interviews with line managers as needed.

Skills

Professional verbal and written communication skills

Self-starter and results-oriented

Highly organized with attention to detail

Conflict-management and resolution skills

Knowledge of labour legislation

Education

Relevant qualification or 1 year's experience in a customer-facing role

Tools

Google Workspace

Job description

THE OPPORTUNITY

We have an opportunity for a bulk recruiter to join our team. The purpose of this position is to recruit quick-service restaurant (QSR) employees who will provide excellent, professional customer service, understand the importance of speed of service and quality products and preferably have previous cashier experience to manage accurate transactions and upselling.

This is a 9-month fixed-term position.

DUTIES

Recruitment and Selection:

• Proactively monitor stores' headcount requirements and initiate the applicable action.
• Manage vacancies from applicant registrations to appointments by following the set recruitment processes.
• Assist line managers with coordinating and conducting interviews, when necessary.
• Ensure that vacancies are filled with quality candidates, within SLA.
• Actively monitor and track vacancies and applicants.
• Provide daily updates on vacancies by updating the Monday.com boards.
• Provide advice and assistance to line managers on recruitment processes and practices.

Risk Management:

• Identify and mitigate recruitment risks.
• Initiate corrective action where required.

Relationship Building:

• Develop positive, professional working relationships with internal and external stakeholders.

Administration & Support:

• Ensure that the administration standards are within the set guidelines and submitted by the prescribed deadlines.
• Organise and maintain records, documents and paperwork to ensure compliance and confidentiality.
• Follow up on any outstanding mandatory documents and checks to ensure that all recruitment packs are complete.

REQUIREMENTS

Essential:

• Relevant qualification or a minimum of 1 year’s experience working in a fast-paced, high-pressure customer-facing sales or service role.

Desirable:

• Previous experience working in an HR/Recruitment team.
• Working experience of Google Workspace.
• QSR or retail branch network experience.
• Valid driver’s licence.

COMPETENCIES

• Professional verbal, written, and interpersonal communication skills.
• Self-starter and results-oriented.
• Highly organised with excellent attention to detail.
• A high degree of confidentiality and integrity.
• Must be able to exercise judgement and independently determine and take appropriate action where necessary.
• Must possess conflict-management and resolution skills.
• Ability to handle situations professionally with sensitivity, diplomacy and tact.
• Knowledge of labour legislation.
• Uses initiative to collect and review information in order to ensure that objectives are met and to keep relevant people informed through feedback loops.