Recovery & Liabilities Consultant

Standard Bank of South Africa Limited; Roodepoort; On-site; ZAR 30,000 - 70,000; Full time

Job summary

An established industry player is seeking a skilled professional in claims management and legal recovery. This role emphasizes delivering exceptional customer service while managing third-party claims and ensuring compliance with financial performance indicators. The ideal candidate will have a strong background in legal processes, with at least five years of relevant experience, and will be responsible for maintaining documentation and liaising with legal firms. Join a dynamic team that values integrity and efficiency in a fast-paced environment, where your contributions will make a significant impact on the company's success.

Qualifications

• 5 years experience in recovery, liabilities, and legal matters.
• Must be FAIS compliant and computer literate.

Responsibilities

• Ensure superior customer service delivery and manage third-party claims.
• Achieve financial performance indicators and maintain ethical standards.

Skills

Customer Service

Claims Management

Legal Analysis

Documentation Management

Education

Matric

FAIS Compliance

Paralegal Qualification

LLB Degree

Tools

IMS (Information Management System)

Job description

Business Segment: Insurance & Asset Management

Location: ZA, GP, Roodepoort, Ellis Street 4

Responsibilities

1. Ensuring superior customer service delivery
2. Management of the Third party and recovery claims with service providers
3. Achieving the financial performance indicators

Qualifications

Minimum Qualifications:

• Matric
• Must be FAIS compliant
• Computer literate
• Paralegal minimum qualification and LLB would be an advantage

Experience Required:

Insurance:

• 5 years Recovery, Liabilities & Legal experience
• Co-ordinate and collate all supporting documentation on IMS for handover to the legal collection firm appointed.
• Analyse the documentation to ensure that the information is current and all recovery information is included.
• Action any incoming correspondence, telephonic enquiries, paid up letters, filing and ad hoc queries from legal collection firm ito the SLA agreed to.
• Maintain the registers (manual and electronic) kept by the department for all collection matters by clearly reflecting the current status of each case.
• Liaise with the relevant attorney firms offices to obtain the necessary documentation required by the legal collection firm supporting SIL’s claim from the Third party.
• Deal with all the queries on a daily basis by liaising with the relevant departments and providers.
• Escalate those queries that cannot be resolved to management so that a decision can be taken timeously.
• Maintain high ethical standards, by ensuring timelines are met and that the data provided is accurate.
• Maintain all bank/departmental records and manage the outsource process by adhering to external and internal service level agreements.
• Identify possible recovery and third party claims and allocate where applicable to the agreed panel attorney.
• Regular audits on the performance of the panel attorneys.
• Checks that all matters where the lawyers accepted a settlement is within the agreed Mandate as a agreed to by the SBFC Directors and refer to management if not in line with mandate.