Recovery & Liabilities Consultant

Standard Bank Of South Africa Limited; Gauteng; On-site; ZAR 480,000 - 600,000; Full time

Job summary

A leading banking institution seeks a skilled Claims Management Officer to ensure superior service delivery and manage third-party recovery claims. The ideal candidate will possess strong ethical standards, experience in insurance and legal documentation, and the ability to coordinate with various stakeholders. This position offers the opportunity to engage with attorney firms and enhance operational efficiency within the insurance sector.

Qualifications

• Must have a minimum of Matric and be FAIS compliant.
• Computer literate, with a paralegal qualification preferred.
• Five years of recovery, liabilities & legal experience in insurance is required.

Responsibilities

• Manage third-party and recovery claims with service providers.
• Ensure coordination and documentation for legal collection.
• Address daily queries and maintain accurate records.

Skills

Customer Service

Claims Management

Documentation Analysis

Ethical Standards

Education

Matric

FAIS Compliance

Paralegal Qualification

LLB

Job description

Business Segment : Insurance & Asset Management

Location : ZA, GP, Roodepoort, Ellis Street

Responsibilities

• Ensuring superior customer service delivery
• Management of third-party and recovery claims with service providers
• Achieving financial performance indicators

Qualifications

• Minimum Qualifications: Matric, must be FAIS compliant, computer literate, paralegal minimum qualification, LLB would be an advantage

Experience Required

• Insurance: 5 years recovery, liabilities & legal experience

Key Responsibilities

• Coordinate and collate all supporting documentation on IMS for handover to the legal collection firm appointed
• Analyse documentation to ensure information is current and complete
• Handle incoming correspondence, telephonic enquiries, paid-up letters, and ad hoc queries from the legal collection firm as per SLA
• Maintain registers (manual and electronic) reflecting the current status of each case
• Liaise with attorney firms to obtain necessary documentation supporting SIL's claim from third parties
• Address daily queries by liaising with relevant departments and providers
• Escalate unresolved queries to management for timely decision-making
• Maintain high ethical standards, meet timelines, and ensure data accuracy
• Manage all bank and departmental records and oversee the outsourcing process in accordance with SLAs
• Identify potential recovery and third-party claims and allocate them to panel attorneys
• Conduct regular audits on panel attorneys' performance
• Verify that all matters settled by lawyers are within the agreed mandate and escalate discrepancies to management