Receptionist - Waterstone

Intercare Group; Wes-Kaap; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading healthcare company in Somerset West seeks a Receptionist to provide exceptional customer service and manage patient administration efficiently. Responsibilities include handling patient inquiries, ensuring confidentiality, and maintaining reception standards. Ideal candidates are enthusiastic self-starters with Grade 12 and experience in a customer-focused environment.

Qualifications

• Minimum qualification: Grade 12.
• Experience in customer service will be advantageous.
• Computer proficient.

Responsibilities

• Provide efficient, friendly, and professional telephone services.
• Assist patients in completing forms and document information.
• Responsible for all processes related to the reception-patient journey.

Skills

Customer service

Computer proficiency

Education

Grade 12

Tools

GoodX system

Job description

ABOUT

Intercare is a dynamic healthcare company focusing on offering value-based healthcare to patients. As ambassadors of the Intercare brand, everything we do is guided by our purpose to make people feel better. Our shared values of People-centred, Integrity, Inclusivity, Excellence, and Innovation define what we believe and who we are.

Intercare Waterstone Medical and Dental Centre, situated in Somerset West, seeks to recruit a Receptionist. The focus of this position is to provide professional customer service by facilitating the patient administration process.

At Intercare, receptionists create an environment and culture that enable us to fulfill our purpose to make people feel better. We’re currently seeking an enthusiastic person to fulfill this role and rise to the challenge. As a receptionist, you will provide quality customer service aligned with the overall business strategy and fulfill administrative and payment functions. If you're a passionate self-starter, this position is a great opportunity for you.

DUTIES & RESPONSIBILITIES

1. Provide efficient, friendly, and professional telephone services in patient care.
2. Assist patients in accurately completing appropriate forms, and document all information in accordance with internal policies and procedures.
3. Responsible for all processes related to the reception-patient journey, e.g., booking, arrival, and payment of patients on the relevant system.
4. Direct all customers to the appropriate location, services, and professionals.
5. Ensure patient confidentiality at all times according to POPIA.
6. Ensure that the reception area is always neat and tidy.
7. Refer all emergency cases to the nurse’s station according to protocol.
8. Assist patients with basic account queries and escalate as necessary.
9. Collect all co-payments and account balances according to Intercare policies and procedures.
10. Execute and adhere to daily cash-up and banking processes.

REQUIREMENTS

1. Minimum qualification: Grade 12.
2. Previous experience in a customer-focused service environment, e.g., reception, will be advantageous.
3. Computer proficient.
4. GoodX system experience will be advantageous.

If your personal purpose is aligned with our purpose and your values fit in with our value system, please apply. We encourage Diversity of Thought, and we welcome people to build and add to our culture.

All applications can be submitted at: https://intercare.simplify.hr/

If you are not contacted within 2 weeks of the closing date, please regard your application as unsuccessful.