Receptionist / Switchboard Operator (Delaire Graff Estate)

Delaire (Pty) Ltd.; Stellenbosch; On-site; ZAR 120,000 - 160,000; Full time

Job summary

A luxury hospitality venue is seeking a Receptionist / Switchboard Operator in Stellenbosch. You will welcome guests, operate the switchboard, and provide information about the estate. Ideal candidates have 1-2 years of experience, strong communication skills, and a polished demeanor. Flexibility in working hours is required.

Qualifications

• 1-2 years previous reception / switchboard experience preferred.
• Fluent in English with excellent written & oral communication skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Welcome guests to the estate and guide them.
• Operate telephone and switchboard service.
• Maintain a register of bookings and reservations.

Skills

Customer service

Communication skills

Organizational skills

Teamwork

Education

Grade 12

Hospitality certificate

Job description

Delaire Graff Estate is looking for a fixed term Receptionist / Switchboard Operator to join their team. Welcoming guests to the estate, guiding guests to the various outlets & respond to general enquiries.

Main Responsibilities :

• Ensure guests are acknowledged, with kindness, warmth and sincerity, when entering and departing the reception area;
• Engage with guests providing information related to the estate, the facilities & experiences;
• Conduct estate tours with guests;
• Operate telephone and switchboard service for all calls;
• Refer calls & provide assistance to the appropriate person depending on the nature of the call;
• Maintain a register of bookings and reservations and communicate with the Security department;
• Compile and update data related to the area of activity;
• Complete and distribute information that needs to be communicated around the estate;
• Correct and update electronic telephone directory;
• Ensure that lunch and dinner booking sheets from the restaurant gets communicated to the appropriate departments;
• Keep management informed of all concerns that guests raise;
• Ensure all lost property is handed and signed over to the security manager.

Main requirements :

• Grade 12, hospitality certificate will be a plus;
• Preferably 1- 2 years previous reception / switchboard operator experience;
• Fluent in English with excellent written & oral communication skills;
• Able to work in a team;
• Strong organizational skills and attention to detail
• Availability to work within Hospitality operating hours (e.g. evenings, public holidays, weekends);
• Comfortable in dealing with very distinguished clientele;
• Must be well-presented and have an enthusiastic personality.