Receptionist / Switchboard Operator

Pro Tem Recruitment; Stellenbosch; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading recruitment agency is seeking a fixed-term Receptionist/Switchboard Operator in Stellenbosch. The role involves welcoming guests, providing information about the estate, and managing phone communications. Ideal candidates should have reception experience, excellent customer service skills, and be fluent in English. A hospitality certificate is a plus. Flexibility to work evenings and weekends is required.

Qualifications

• 1-2 years of reception or switchboard experience preferred.
• Fluent in English with strong communication skills.
• Availability to work during hospitality hours, including evenings and weekends.

Responsibilities

• Welcome guests to the estate and guide them.
• Operate the telephone and switchboard for all calls.
• Maintain a register of bookings and communicate with Security.

Skills

Telephone etiquette

Customer service skills

Teamwork

Organizational skills

Education

Grade 12 education

Hospitality certificate

Tools

Word

Excel

Outlook

Job description

We are looking for a fixed-term Receptionist / Switchboard Operator to join our team. The role involves welcoming guests to the estate, guiding them to various outlets, and responding to general enquiries.

Main Responsibilities:

1. Ensure guests are acknowledged with kindness, warmth, and sincerity when entering and departing the reception area.
2. Engage with guests by providing information about the estate, facilities, and experiences.
3. Conduct estate tours for guests.
4. Operate the telephone and switchboard for all calls.
5. Refer calls and assist as appropriate depending on the call's nature.
6. Maintain a register of bookings and reservations, and communicate with the Security department.
7. Compile and update data related to your area of activity.
8. Distribute information across the estate as needed.
9. Update the electronic telephone directory.
10. Communicate lunch and dinner bookings from the restaurant to relevant departments.
11. Keep management informed of guest concerns.
12. Hand over and sign for all lost property with the security manager.

Main Requirements:

1. Grade 12 education; a hospitality certificate is a plus.
2. Preferably 1-2 years of reception or switchboard experience.
3. Excellent telephone etiquette and customer service skills.
4. Fluent in English with strong written and oral communication skills.
5. Ability to work in a team.
6. Good computer skills (Word, Excel, Outlook).
7. Strong organizational skills and attention to detail.
8. Availability to work during hospitality hours, including evenings, public holidays, and weekends.
9. Comfortable dealing with distinguished clientele.
10. Well-presented and enthusiastic personality.