Receptionist / Switchboard Operator

Phoenix Recruitment; Stellenbosch; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A luxury estate in Stellenbosch is seeking a Receptionist/Switchboard Operator to welcome guests, operate the switchboard, and manage bookings. The ideal candidate has a Grade 12 education, a hospitality certificate, and preferably 1-2 years of relevant experience. Strong English communication skills and an enthusiastic personality are essential. This is a fixed-term role with availability required for evenings and weekends.

Qualifications

• Preferably 1-2 years previous reception/switchboard operator experience.
• Availability to work within Hospitality operating hours.
• Must be well-presented and have an enthusiastic personality.

Responsibilities

• Welcome guests to the estate and guide them to various outlets.
• Operate telephone and switchboard service for all calls.
• Maintain register of bookings and reservations.

Skills

Fluent in English

Strong organizational skills

Excellent written and oral communication skills

Ability to work in a team

Education

Grade 12

Hospitality certificate

Job description

Luxury Estate close to Stellenbosch is looking for a fixed term Receptionist / Switchboard Operator to join their team.

Duties will include welcoming guests to the estate, guiding guests to the various outlets & respond to general enquiries .

Duties :

Ensure guests are acknowledged, with kindness, warmth and sincerity, when entering and departing the reception area.

Engage with guests providing information related to the estate, the facilities & experiences.

Conduct estate tours with guests.

Operate telephone and switchboard service for all calls.

Refer calls & provide assistance to the appropriate person depending on the nature of the call.

Maintain a register of bookings and reservations and communicate with the Security department.

Compile and update data related to the area of activity.

Complete and distribute information that needs to be communicated around the estate.

Correct and update electronic telephone directory.

Ensure that lunch and dinner booking sheets from the restaurant gets communicated to the appropriate departments.

Keep management informed of all concerns that guests raise.

Ensure all lost property is handed and signed over to the security manager.

Requirements : Grade 12

Hospitality certificate

Preferably 1- 2 years previous reception / switchboard operator experience.

Fluent in English with excellent written & oral communication skills.

Able to work in a team.

Strong organizational skills and attention to detail

Availability to work within Hospitality operating hours (e.g. evenings, public holidays, weekends).

Comfortable in dealing with very distinguished clientele.

Must be well-presented and have an enthusiastic personality.

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