Receptionist - Frontline department

Brights Hardware; Parow; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading company in the retail sector seeks an experienced Receptionist to manage front desk duties, ensure excellent customer service, and maintain office operations. The ideal candidate will possess Matric and two years of relevant experience, demonstrating strong communication and organizational skills.

Qualifications

• Minimum of 2 years experience in a similar role.
• Professional appearance and neatness required.
• Ability to handle pressure.

Responsibilities

• Open switchboard and perform general receptionist duties.
• Answer the telephone and direct calls to relevant persons.
• Maintain an adequate inventory of office supplies.

Skills

Effective communication skills

Problem-solving skills

Planning

Time management

Attention to detail

Education

Matric or three completed Intercept courses totaling 120 credits

Tools

Computer literacy

Job description

Purpose:

The purpose of this job is to ensure that all general reception duties are achieved daily by providing excellent internal and external customer service at the reception desk, ensuring customer satisfaction and promoting the business.

Key Responsibilities

1. Open switchboard and perform general receptionist duties
2. Answer the telephone, direct calls to relevant persons/departments, and take messages
3. Provide secretarial support
4. Maintain an adequate inventory of office supplies
5. Manage the distribution of staff stationery
6. Record all emailed transfers and stock orders in log books for branches and inter-branch
7. Maintain a general filing system for all correspondence (emails, faxes, quotes)
8. Manage diesel cards
9. Monitor managers and staff schedules for lunch, leave, and sick leave, and report on schedule sheets
10. Manage coffee machine and distribute coffee machine coins to staff
11. Manage notice boards
12. Resolve cash discount queries
13. Check price changes and credit slips
14. File shop account slips, stock adjustments, and staff memos
15. Type and print A4 shelf talkers
16. Participate in perpetual stock takes
17. Perform any work-related tasks delegated by superiors

Requirements

1. Matric or three completed Intercept courses totaling 120 credits
2. Brights Induction (service excellence)
3. Minimum of 2 years experience in a similar role
4. Ability to handle pressure
5. Problem-solving skills
6. Effective communication skills (verbal & written) at all levels
7. Planning, time management, and organizational skills
8. High professional work standards
9. Computer literacy
10. Decision-making skills
11. Willingness to take responsibility
12. Attention to detail and accuracy
13. Professional appearance and neatness

Note: If you are not contacted within 2 weeks after the closing date, please consider your application unsuccessful.

We are committed to reflecting the diversity of our nation and will conduct recruitment in line with the company’s equity targets. The company reserves the right to modify these terms and conditions at any time.