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Receptionist / Customer Service Administrator

Headhunters

Gqeberha

On-site

ZAR 200,000 - 300,000

Full time

15 days ago

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Job summary

A leading company is seeking a Receptionist / Customer Service Administrator to join their team in Gqeberha. The successful candidate will manage front-of-house duties, provide excellent customer service, and offer administrative support. This position requires 2-3 years of experience, strong communication skills, and proficiency in Microsoft Office. A proactive attitude and the ability to work independently will be essential for success in this role.

Qualifications

  • 2-3 years' experience in customer service or administrative role.
  • Excellent verbal and written communication skills.

Responsibilities

  • Answering and directing incoming telephone calls professionally.
  • Welcoming and assisting walk-in customers at the showroom.
  • Processing orders and generating accurate quotes.

Skills

Communication
Organisational Skills
Customer Service
Attention to Detail
Proficiency in Microsoft Office
Positive Attitude

Tools

Pastel

Job description

Receptionist / Customer Service Administrator

Reference 1785816963

Sector Sales / Manufacturing / Hospitality

Location Gqeberha

Job Type full_time

Experience 2 to 3 years

Qualifications No education

Package Negotiable

Description

Our client, based in North End, Port Elizabeth, is seeking to appoint a Receptionist / Customer Service Administrator to join their team.

Requirements:

  • Minimum 2–3 years' experience in a customer service, front desk, or administrative role.
  • Excellent verbal and written communication skills.
  • Confident and friendly telephone manner.
  • Strong organisational skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Proficiency in Microsoft Office; experience with Pastel is advantageous.
  • A positive, proactive attitude and a willingness to go the extra mile for customers.

Responsibilities:

  • Front of House Duties:
    • Answering and directing incoming telephone calls professionally.
    • Welcoming and assisting walk-in customers at our showroom.
    • Managing WhatsApp and chatbot queries efficiently and warmly.
  • Customer Service and Sales Support:
    • Processing orders and generating accurate quotes.
    • Following up on outstanding and pending customer orders.
    • Assisting with key account management and providing after-sales support.
    • Re-engaging with past customers to rebuild relationships and regain business.
  • Sales Growth and Development:
    • Identifying growth opportunities through proactive outreach.
    • Cold calling and tele sales to expand customer base.
    • Supporting marketing initiatives by capturing leads and feedback.
  • Administrative Support:
    • Handling and processing product repairs and credit requests.
    • Compiling and submitting accurate documentation to support credit requests to the Finance Manager.
    • Maintaining internal systems and databases for customer service records and order tracking.

If you do not receive a response within two weeks, please consider your application unsuccessful.

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