Receptionist / Customer Service Administrator

Headhunters; Gqeberha; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company is seeking a Receptionist / Customer Service Administrator to join their team in Gqeberha. The successful candidate will manage front-of-house duties, provide excellent customer service, and offer administrative support. This position requires 2-3 years of experience, strong communication skills, and proficiency in Microsoft Office. A proactive attitude and the ability to work independently will be essential for success in this role.

Qualifications

• 2-3 years' experience in customer service or administrative role.
• Excellent verbal and written communication skills.

Responsibilities

• Answering and directing incoming telephone calls professionally.
• Welcoming and assisting walk-in customers at the showroom.
• Processing orders and generating accurate quotes.

Skills

Communication

Organisational Skills

Customer Service

Attention to Detail

Proficiency in Microsoft Office

Positive Attitude

Tools

Pastel

Job description

Receptionist / Customer Service Administrator

Reference 1785816963

Sector Sales / Manufacturing / Hospitality

Location Gqeberha

Job Type full_time

Experience 2 to 3 years

Qualifications No education

Package Negotiable

Description

Our client, based in North End, Port Elizabeth, is seeking to appoint a Receptionist / Customer Service Administrator to join their team.

Requirements:

• Minimum 2–3 years' experience in a customer service, front desk, or administrative role.
• Excellent verbal and written communication skills.
• Confident and friendly telephone manner.
• Strong organisational skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office; experience with Pastel is advantageous.
• A positive, proactive attitude and a willingness to go the extra mile for customers.

Responsibilities:

• Front of House Duties:
  • Answering and directing incoming telephone calls professionally.
  • Welcoming and assisting walk-in customers at our showroom.
  • Managing WhatsApp and chatbot queries efficiently and warmly.
• Customer Service and Sales Support:
  • Processing orders and generating accurate quotes.
  • Following up on outstanding and pending customer orders.
  • Assisting with key account management and providing after-sales support.
  • Re-engaging with past customers to rebuild relationships and regain business.
• Sales Growth and Development:
  • Identifying growth opportunities through proactive outreach.
  • Cold calling and tele sales to expand customer base.
  • Supporting marketing initiatives by capturing leads and feedback.
• Administrative Support:
  • Handling and processing product repairs and credit requests.
  • Compiling and submitting accurate documentation to support credit requests to the Finance Manager.
  • Maintaining internal systems and databases for customer service records and order tracking.

If you do not receive a response within two weeks, please consider your application unsuccessful.

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