Receptionist

Herotel Telecoms (Pty) Ltd; Rustenburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading telecom company in Rustenburg is seeking an experienced Receptionist to provide efficient service to customers and visitors. The ideal candidate will have at least 2 years of experience, be proficient in MS Office, and possess excellent communication skills in English and Afrikaans. This role requires a professional demeanor and the ability to prioritize tasks effectively.

Qualifications

• Minimum of 2 years Receptionist experience.
• Fluent in English and Afrikaans.
• Able to prioritize tasks according to importance/urgency.

Responsibilities

• Answering and routing incoming phone calls.
• Welcoming and directing customers and visitors.
• Organizing meeting rooms.

Skills

Customer service

MS Office proficiency

Communication skills

Time management

Problem-solving skills

Education

Grade 12 or equivalent qualification at NQF Level 4

Job description

Overview

Applications are invited for the Receptionist position to be based in Rustenberg.

The Receptionist is responsible for providing a friendly, welcoming and efficient service to all internal and external customers, in line with the company’s vision and values on customer satisfaction.

Key Responsibilities

• Professionally answering and routing incoming telephone calls.
• Welcoming, greeting and directing customers and visitors appropriately.
• Attending to the needs of customers and visitors, to ensure a superb customer service experience.
• Maintain the busy front desk/reception area as the face of the company.
• Answer and direct phone calls to relevant departments.
• Taking and passing on all messages to the relevant parties.
• Organizing meeting rooms.
• Administrative and general support to Management.
• Handling all post and courier matters.
• File documents correctly and keep files up to date.
• Keep a neat and clean reception area by complying with procedures, rules, and regulations.

Candidate requirements

• Minimum of 2 years Receptionist experience.
• MS Office proficiency.
• Experience in providing quality customer service.
• Reliable and focused.
• Efficient communication with the entire team.
• Shows problem solving skills.
• Able to prioritize tasks according to their importance / urgency.
• Able to manage time efficiently.
• Is well-presented and neatly dressed.
• Fluent in English and Afrikaans.
• Able to follow instructions accurately and adequately.

Education Requirements

• Grade 12 or equivalent qualification at NQF Level 4.

Notes

• Preference will be given to Previously Disadvantaged Individual candidates in line with Herotel’s Employment Equity Plan.
• Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application. Please refer to our Privacy Policy on our website for further information on how we process personal information.
• Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.