Receptionist

FNB South Africa; Randburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading bank in Gauteng is seeking a Receptionist to provide exceptional service and manage inquiries both on the phone and in person. Ideal candidates should have a matric qualification and proven experience in similar roles, alongside proficiency in Microsoft Office. The role requires strong communication skills and a customer service-oriented attitude. Join a dynamic team where you can grow and innovate.

Benefits

Opportunities to network and collaborate

Challenging working environment

Opportunities to innovate

Qualifications

• Proven work experience as a Receptionist or similar role.
• Ability to be resourceful and proactive when issues arise.
• Excellent organizational skills.

Responsibilities

• Attend to visitors and deal with inquiries on the phone and walk-in.
• Ensure efficiency in answering the telephone and directing calls.
• Resolve all customer queries efficiently and within agreed timelines.

Skills

Customer service attitude

Multitasking and time-management skills

Professional attitude and appearance

Solid written and verbal communication skills

Proficiency in Microsoft Office Suite

Education

Matric

Additional certification in Office Management

Job description

Job Description

Attend to visitors and deal with inquiries on the phone and walk-in.

Hello, Future Receptionist

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people who make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are You Someone Who Can

1. Manage costs/expenses within the approved budget to achieve cost efficiencies.
2. Deliver exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
3. Ensure efficiency in answering the telephone, directing calls, and ensuring calls are directed to the correct individuals.
4. Ensure all communications with clients are professional, resulting in compliments.
5. Resolve all customer queries efficiently and within agreed timelines.
6. Provide efficient administrative services through careful and timely planning, reporting, and updating of all related information.
7. Comply with governance in terms of legislative and audit requirements.
8. Serve as the first point of contact for FNB visitors, determine their needs, and direct them accordingly.
9. Manage own development to increase own competencies.

You Will Be An Ideal Candidate If You Have

1. Matric and additional certification in Office Management is a plus.
2. Proven work experience as a Receptionist, Front Office Representative, or similar role.
3. Proficiency in Microsoft Office Suite.
4. Professional attitude and appearance.
5. Solid written and verbal communication skills.
6. Ability to be resourceful and proactive when issues arise.
7. Excellent organizational skills.
8. Multitasking and time-management skills, with the ability to prioritize tasks.
9. Customer service attitude.

You Will Have Access To

1. Opportunities to network and collaborate.
2. Challenging working environment.
3. Opportunities to innovate.

We Can Be a Match If You Are

1. Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to take on new challenges.
2. Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

Are you interested in taking the next step? We look forward to engaging with you further. Apply now!

Job Details

Take note that applications will not be accepted after 08/08/25. Kindly submit your application before the closing date.

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates can disclose their disability information voluntarily. This information will be kept confidential unless required by law.