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Receptionist

Ampath Laboratories

Pretoria

On-site

ZAR 50,000 - 200,000

Full time

16 days ago

Job summary

A hospitality service provider in Pretoria is seeking a dedicated customer service professional. Responsibilities include welcoming guests, managing bookings, and providing high-quality service. Ideal candidates should possess strong communication skills and experience in customer relations. Familiarity with Opera software is desirable. This role is essential for ensuring that all guest expectations are met professionally.

Qualifications

  • Experience of managing customer relations face to face and via phone.
  • Proven experience in hospitality, reception and admin or similar customer facing role.
  • Cash handling experience.

Responsibilities

  • Welcome, assist and direct guests correctly in a friendly and polite way.
  • Provide high-quality customer service at all times.
  • Check the guests in/out, take payments.
  • Manage telephones, emails and reservations in a prompt and professional manner.
  • Ensure all correspondence are recorded and filed accurately.

Skills

Customer Service Skills
High level of spoken and written English
Face-to-face customer relations
Telephone communication

Tools

Opera software
Job description
Responsibilities
  • Welcome, assist and direct guests correctly in a friendly and polite way
  • Provide high quality customer service at all times
  • Check the guests in / out, take payments
  • Manage telephones, emails and reservations in a prompt and professional manner
  • Ensure that all correspondence are recorded and filed accurately
  • Ensure that all bookings are guaranteed and no show charges / late cancellation charges are applied where appropriate
  • Reviewing guest special requests and ensure that they are met or exceeded
  • Handle problems that arise in an effective professional manner
  • Working with all hotel departments to ensure guest expectations met or exceeded. For more information call or whatsapp our Recruitment Agency Team on 061 783 7753.
Person Specification
  • Essential
  • Experience of managing customer relations face to face and via phone
  • High level of spoken and written English
  • Customer Service Skills e.g. face to face, telephone, email etc.
  • Desirable
  • Proven experience in hospitality, reception and admin or similar customer facing role
  • Cash handling
  • Familiarity with Opera software
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