Receptionist

Nefcorp; Gauteng; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A financial services firm in Gauteng is seeking a Receptionist / Reception Manager to contribute to the company's professional image. The successful candidate will greet visitors, manage the switchboard, and provide clerical support. Candidates must have at least 3 years of experience in a similar role and a Grade 12 qualification. This is a permanent position offering market-related remuneration.

Qualifications

• Minimum 3 years' experience as a receptionist in financial services or similar industry.
• At least 2 years' experience as a switchboard operator.
• Excellent communication and stress management skills.

Responsibilities

• Greet all visitors and clients positively and handle conflicts calmly.
• Answer calls professionally and transfer or direct calls appropriately.
• Manage booking of meeting rooms and ensure they are organized and cleaned.

Skills

Customer service skills

Organizational skills

Confidentiality

Proficiency in Microsoft Office Suite

Education

Grade 12 / Matric

Secretarial Certificate / Diploma

Business Administration or relevant tertiary qualification

Job description

Job category : Receptionist / Reception Manager

Contract : Permanent

Remuneration : Market Related

EE position : Yes

Introduction

The key purpose of this role is to contribute towards the image of the NEF by welcoming clients and stakeholders visiting the NEF Office in a professional manner, directing and helping them, as well as ensuring the hosts are timeously informed about their visitors.

Additionally, the role involves answering the switchboard promptly and directing calls efficiently, offering clerical support such as distribution of documents/parcels, and maintaining records pertaining to the reception area.

Responsibilities

1. Attending to visitors: greet all visitors and clients positively and friendly, meet client expectations, handle conflicts calmly, and inform staff when their clients arrive.
2. Answering and screening calls: answer calls professionally, transfer or direct calls appropriately, and take accurate messages.
3. Booking of meeting rooms: manage bookings via digital diary, ensure rooms are organized and cleaned, and coordinate refreshments.
4. Administration and coordination: update telephone lists, handle couriers and deliveries, maintain a tidy reception area, and ensure it is stocked and clean.

Qualifications

• Grade 12 / Matric
• Secretarial Certificate / Diploma
• Business Administration or relevant tertiary qualification (advantageous)

Experience / Skills

• Minimum 3 years' experience as a receptionist in financial services or similar industry
• At least 2 years' experience as a switchboard operator
• Confidentiality, professionalism, customer service skills, organizational skills, and proficiency in Microsoft Office Suite

Personal Attributes

• Excellent communication, customer service orientation, stress management, confidentiality, integrity, and ability to work under pressure.

The NEF is committed to the Employment Equity Act and prefers candidates from designated groups and persons with disabilities.