Receptionist

South African Local Government Association; Durban; On-site; ZAR 150,000 - 200,000; Full time

Job summary

A leading organization in local government seeks a skilled Receptionist to manage front desk operations, coordinate meetings, and enhance customer service. Candidates must have a Matric and relevant customer service experience. The role requires strong communication and multitasking skills, reflecting SALGA's commitment to excellence and equity.

Qualifications

• Experience as a Receptionist or in Client/Customer Service.
• Good verbal and written communication skills.
• Ability to handle difficult customers and work under pressure.

Responsibilities

• Manage the front desk professionally at all times.
• Provide secretarial support and coordinate logistics.
• Screen incoming calls and assist stakeholders.

Skills

Customer Service

Communication

Interpersonal Relations

Computer Literacy

Education

Matric

Customer Service / Relations Certificate

Job description

Receptionist

Based in Kwazulu-Natal (Durban) – Ref: 25/06/12

Cluster: Operations

Remuneration package: A competitive salary package with benefits

“Our promise to our employees is to give them an opportunity to grow their careers through experiences and connections that inspire them to make an impact”

Reporting to Manager: Strategic Support & Analytics the incumbent’s role and responsibilities shall include the following:

KEY PERFORMANCE AREAS

• Ensure that the front desk is professionally managed at all times
• Coordinate logistics, boardroom meetings as indicated by requesting units
• Provide secretarial support in terms of administration of records, collecting and forwarding the correct information to staff
• Enhance, organise, facilitate and manage external, internal calls and messages from visitors
• Screen incoming calls
• Assist and support other stakeholders and municipalities with information on their queries
• Establish an independent reporting mechanism in respect of frontline tasks
• Assist with access control for entry into SALGA office
• Monitor and manage visitors at the front desk
• Capturing and sending all telephone messages to staff members through the Electronic Messaging System
• Updating and monitoring of the telephone list
• Any other responsibilities as an when required.

QUALIFICATIONS AND EXPERIENCE

• Applicants must be in possession of Matric with experience as a Receptionist, Client / Customer Service
• Must have Customer Service / Relations certificate
• Worked in an office work environment
• Good verbal and written communication skills
• Strong interpersonal relations skills
• Ability to handle difficult customers
• Ability to screen calls and prioritize accordingly
• Ability to provide basic information to caller’s
• Ability to handle pressure
• Multi-tasking
• Computer literacy
• Culture fit: SALGA desires an individual who will share and buy-in, in our core values, mission and vision, demonstrating a commitment to our ethos beyond just doing the job.

Suitably qualified and experienced candidates must submit a curriculum vitae on the link below:

https://www.cvspaces.co.za/CvSpacesHome/JobDetailsIndex/1560?jobTitle=receptionist

Closing Date: 19 June 2025

NOTE: Communication will be limited to short-listed candidates only. SALGA reserves the right not to proceed with the appointment for any of the vacant position. All appointments will be made in line with the SALGA’S Employment Equity Plan