Receptionist

Herotel Telecoms (Pty) Ltd; Despatch; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading company in telecommunications seeks a Receptionist in Despatch. The role involves providing excellent customer service, managing phone calls, and maintaining the reception area. Preference will be given to candidates from Previously Disadvantaged Individuals as per the Employment Equity Plan.

Qualifications

• Minimum of 2 years Receptionist experience.
• Fluent in English and Afrikaans.
• Well-presented and neatly dressed.

Responsibilities

• Answering and routing incoming telephone calls.
• Welcoming and directing customers and visitors.
• Maintaining the reception area.

Skills

Customer Service

Communication

Problem Solving

Time Management

MS Office

Education

Grade 12 or equivalent qualification at NQF Level 4

Job description

Applications are invited for the Receptionist position to be based in Despatch.

PURPOSE OF THE ROLE:

The Receptionist is responsible for providing a friendly, welcoming and efficient service to all internal and external customers, in line with the company’s vision and values on customer satisfaction.

Key Performance Areas would include, but are not limited to:

• Professionally answering and routing incoming telephone calls.
• Welcoming, greeting and directing customers and visitors appropriately.
• Attending to the needs of customers and visitors, to ensure a superb customer service experience.
• Maintain the busy front desk/reception area as the face of the company.
• Answer and direct phone calls to relevant departments.
• Taking and passing on all messages to the relevant parties.
• Organizing meeting rooms.
• Administrative and general support to Management.
• Handling all post and courier matters.
• File documents correctly and keep files up to date.
• Keep a neat and clean reception area by complying with procedures, rules, and regulations.

The successful candidate must have the following experience/skills:

• Minimum of 2 years Receptionist experience.
• MS Office proficiency.
• Experience in providing quality customer service.
• Reliable and focused.
• Efficient communication with the entire team.
• Shows problem solving skills.
• Able to prioritize tasks according to their importance / urgency.
• Able to manage time efficiently.
• Is well-presented and neatly dressed.
• Fluent in English and Afrikaans.
• Able to follow instructions accurately and adequately.

Education Requirements:

• Grade 12 or equivalent qualification at NQF Level 4.

PLEASE NOTE:

• Preference will be given to Previously Disadvantaged Individual candidates in line with Herotel’s Employment Equity Plan.
• Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application. Please refer to our Privacy Policy on our website for further information on how we process personal information.
• Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.