Receptionist

CallForce; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading BPO company is seeking a receptionist to manage front desk operations and provide administrative support. The role involves greeting visitors, handling calls, managing office logistics, and ensuring a welcoming environment in a dynamic workplace. Candidates should possess strong communication skills, organizational abilities, and ideally have previous experience in similar roles.

Qualifications

• Minimum 1 year experience as a receptionist, front desk agent, or admin assistant.
• Experience with multi-line switchboards and front desk management tools.
• Ability to handle pressure in a busy office.

Responsibilities

• Greet visitors and manage the front desk duties.
• Handle incoming/outgoing mail and provide administrative support.
• Monitor visitor logbooks and issue visitor badges.

Skills

Excellent verbal and written communication

Strong organizational skills

Time management skills

Friendly, professional demeanor

Tech-savvy

Ability to multitask

Education

Matric / Grade 12

Office Administration or Secretarial Certificate

Job description

CALLFORCE BPO is looking for a receptionist to provide professional front desk support, manage office visitor traffic, assist with general administrative tasks, and create a welcoming environment for clients, vendors, and employees in a fast-paced BPO setting.

Key Responsibilities :

Greet visitors, staff, and clients warmly and professionally upon arrival.

Manage the front desk and operate the switchboard – direct calls to relevant departments or take accurate messages.

Monitor visitor logbooks and issue visitor badges according to company policy.

Maintain a clean, organized, and presentable reception area.

Handle incoming and outgoing mail, couriers, and deliveries.

Provide general administrative support including scanning, filing, document preparation, and booking meeting rooms.

Assist HR or facilities with onboarding, desk allocation, or staff requests as needed.

Coordinate refreshments and setup for client visits or internal meetings.

Maintain confidentiality of sensitive business or HR-related information.

Support team morale with a professional and approachable attitude.

Minimum Requirements :

Education :

Matric / Grade 12 (required)

Office Administration or Secretarial Certificate (advantageous)

Experience :

Minimum 1 year experience as a receptionist, front desk agent, or admin assistant (BPO or corporate environment preferred)

Experience with multi-line switchboards and front desk management tools

Skills :

Excellent verbal and written communication

Strong organizational and time management skills

Friendly, professional demeanor and presentation

Tech-savvy : MS Office (Word, Outlook, Excel), printers / scanners, email systems

Ability to multitask and handle pressure in a busy office