Receptionist

People Dimension; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

An established industry player is seeking a dedicated Receptionist to be the first point of contact for visitors and callers. In this role, you will manage phone communications, greet guests, and maintain a tidy reception area. Your professionalism and strong communication skills will ensure that all interactions are handled with respect and urgency. This position offers an opportunity to be part of a dynamic team in a vibrant office environment, where your contributions will be valued and recognized. If you thrive in a busy setting and enjoy helping others, this role is perfect for you.

Qualifications

• Strong communication skills for effective interaction with staff and visitors.
• Ability to manage multiple tasks and maintain a professional appearance.

Responsibilities

• Answer incoming calls and direct them to the appropriate staff promptly.
• Greet and assist visitors professionally and maintain the reception area.

Skills

Communication Skills

Customer Service

Professional Appearance

Clerical Skills

Education

High School Diploma

Tools

Office Equipment

Job description

Job Duties

1. Answer incoming calls promptly: Answer calls within three rings, direct them correctly to staff, and convey detailed messages accurately via email for unavailable staff. Messages should be taken for staff who are busy unless the customer insists on holding for a specific person.
2. Greet visitors professionally: Receive visitors, including customers and suppliers, politely and ensure they are attended to promptly.
3. Interact respectfully with staff: Communicate with staff professionally, obtaining outgoing cell phone and national telephone numbers as needed.
4. Handle calls with respect and urgency: Treat all calls with respect and urgency.
5. Maintain professional appearance: Follow the company's dress code, ensuring it is smart, appropriate, and unobtrusive.
6. Manage courier parcels: Receive and distribute courier parcels as required.
7. Manage phone communications: Answer, screen, and forward incoming phone calls.
8. Maintain reception area: Keep the reception area tidy and presentable, stocked with necessary stationery and materials (e.g., pens, forms, brochures).
9. Handle mail and deliveries: Receive, sort, and distribute daily mail and deliveries.
10. Ensure office security: Follow safety procedures and control access via the reception desk, monitor the logbook, and maintain a monthly attendance register.
11. Assist with scheduling: Update calendars and schedule meetings.
12. Perform clerical duties: Carry out tasks such as filing, photocopying, transcribing, and faxing.