Reception / Relief Night Auditor

The Right Company; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A premium hotel establishment in Cape Town is seeking a Receptionist / Relief Night Auditor. The successful candidate will manage guest relations, oversee daily revenue reports, and ensure a high quality of service. Requirements include a Grade 12 qualification, relevant experience in a five-star environment, and excellent communication and numeracy skills. This full-time position offers a salary range of R15 000 – R16 000 per month.

Qualifications

• 1-2 years’ experience in a five-star property with night auditing experience.
• Must be motivated, enthusiastic, and energetic.
• Willing to work shifts and able to work under pressure.

Responsibilities

• Handle email requests and guest inquiries in a professional manner.
• Balance daily revenue reports and manage guest accounts.
• Resolve customer complaints and ensure guest satisfaction.

Skills

Computer literacy

Excellent communication skills

Good numeracy skills

High level of English proficiency

Team player

Education

Grade 12

Post matric hotel school qualification

Tools

Opera Cloud

Job description

Reception / Relief Night Auditor required in Cape Town.

We are currently recruiting for a Receptionist / Relief Night Auditor for a 5* Hotel in Cape Town to correspond with local and international guests at the property and to balance the daily revenue report.

Salary: R15 000 – R16 000 per month.

Requirements:

• Grade 12.
• Post matric hotel school qualification would be advantageous.
• 1-2 years’ experience in a five-star property with night auditing experience.
• Computer literacy.
• Excellent communication skills.
• Good numeracy skills.
• High level of English proficiency.
• Must be motivated, enthusiastic, and energetic.
• Must be a team player, with a positive attitude.
• Must be willing to work shifts.
• Must be able to work under pressure.
• Own transport preferable.

Key Performance Objectives:

• Handle email requests in a professional and effective manner.
• Handle guest inquiries in a professional and effective manner.
• Ensure knowledge of hotel room categories and layout of the property.
• Ensure knowledge of different offerings at the property.
• Resolution of customer complaints.
• Take ownership of all issues encountered during the night shift.
• Management of guest accounts.
• Pit checks to be done on each shift daily.
• Balance daily revenue reports.
• Ensure that all reports get distributed to different department heads daily.
• Operate the hotel’s Property Management System: Opera Cloud.
• Check guest in upon arrival and check them out upon departure.
• Ability to room guest upon arrival.
• Operate the switchboard and direct calls.
• Restaurant bookings and hotel reservations.
• Liaise effectively between departments.
• Going the extra mile to ensure guest satisfaction.
• Going the extra mile to assist members of the team and other departments.
• Maintaining good relationships with team members and departments.