Reception Manager - The Marc

Planet Fitness; Sandton; On-site; ZAR 120,000 - 180,000; Full time

Job summary

A leading fitness center seeks a Welcome Desk Manager to ensure high-quality member service and manage reception operations. The ideal candidate will lead staff, handle complaints, and maintain excellent communication with members to enhance satisfaction. Experience in a front desk position is a plus, alongside strong administrative skills.

Qualifications

• Previous experience within a front desk or welcome desk position is an added advantage.
• Proven track record in managing staff and problem solving.
• High energy levels required.

Responsibilities

• Manage the Welcome Desk to ensure a positive first impression.
• Resolve member complaints and manage stock control.
• Conduct group exercise classes as required.

Skills

Communication

Leadership

Motivation

Tools

PC skills

Job description

Purpose Of The Job

• Responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction.
• Willingness to conduct group exercise classes
  
  

Key Performance Areas Include

• Assisting with Club Administration when necessary
• Cash management
• Communication with members and staff
• Managing of Receptionist
• Monitoring of access and overrides for staff and members
• Reception stock control
• Resolving member complaints
• Training of Receptionist
  
  

Experience & Competencies Required

• Ability to motivate staff and lead by example
• Advanced levels of administrative accuracy
• Display friendly and efficient qualities that reflect the Planet Fitness way
• Display uncompromising levels of honesty and integrity
• Have excellent communication skills and be able to liaise at all levels
• Intermediate PC skills
• Must be able to work shifts
• Possess high level energy levels
• Previous experience within a front desk or welcome desk position added advantage
• Proven track record in managing staff, planning, organising, conflict handling and problem solving
• Have reliable transport
  
  

CV's can be sent directly to [e-mail]

Please complete our recruitment link https://www.jotform.com/232535071291552 for us to get to know you abit better.

• Please note that if you have not heard from the HR department within 14 days, consider your application unsuccessful.