Reception Manager - The Marc

Findojobs South Africa; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading fitness company is seeking a Welcome Desk Manager to oversee reception duties, ensure member satisfaction, and maintain administrative accuracy. The ideal candidate should possess strong leadership skills, excellent communication abilities, and a proven track record in managing staff, contributing to the success of a vibrant club environment.

Qualifications

• Excellent communication skills and ability to liaise at all levels.
• Ability to motivate staff and lead by example.
• Proven track record in managing staff and problem solving.

Responsibilities

• Manage the Welcome Desk/Reception to ensure positive member experience.
• Assist with Club Administration and cash management.
• Train and monitor Reception staff.

Skills

Communication

Leadership

Problem Solving

Administrative Accuracy

Staff Motivation

Job description

Purpose of the Job:

• Responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction.
• Willingness to conduct group exercise classes

Key Performance Areas include:

• Assisting with Club Administration when necessary
• Cash management
• Communication with members and staff
• Managing of Receptionist
• Monitoring of access and overrides for staff and members
• Reception stock control
• Resolving member complaints
• Training of Receptionist

Experience & Competencies Required:

• Ability to motivate staff and lead by example
• Advanced levels of administrative accuracy
• Display friendly and efficient qualities that reflect the Planet Fitness way
• Display uncompromising levels of honesty and integrity
• Have excellent communication skills and be able to liaise at all levels
• Intermediate PC skills
• Must be able to work shifts
• Possess high level energy levels
• Previous experience within a front desk or welcome desk position added advantage
• Proven track record in managing staff, planning, organising, conflict handling and problem solving
• Have reliable transport

CV's can be sent directly to [e-mail]

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