Reception Manager - The Marc

Planet Fitness; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading fitness company is seeking a Front Desk Manager to ensure the effective operation of the reception area. This role involves delivering exceptional service to members, managing staff, performing administrative tasks, and maintaining high energy levels. Ideal candidates will have strong communication skills and previous experience in a similar role.

Qualifications

• Ability to motivate staff and lead by example.
• Proven track record in staff management and planning.
• Intermediate PC skills required.

Responsibilities

• Manage reception desk to ensure positive member experience.
• Assist with club administration and cash management.
• Train reception staff and resolve member complaints.

Skills

Communication

Problem Solving

Team Leadership

Administrative Accuracy

Interpersonal Skills

PC Skills

Education

Experience in front desk/welcome desk

Job description

Purpose of the Job: Responsible for ensuring that the Welcome Desk / Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximize member satisfaction. Willingness to conduct group exercise classes is also required.

Key Performance Areas Include:

1. Assisting with Club Administration when necessary
2. Cash management
3. Communication with members and staff
4. Managing of Receptionist
5. Monitoring of access and overrides for staff and members
6. Reception stock control
7. Resolving member complaints
8. Training of Receptionist

Experience & Competencies Required:

1. Ability to motivate staff and lead by example
2. Advanced levels of administrative accuracy
3. Display friendly and efficient qualities that reflect the Planet Fitness way
4. Display uncompromising levels of honesty and integrity
5. Have excellent communication skills and be able to liaise at all levels
6. Intermediate PC skills
7. Must be able to work shifts
8. Possess high level energy levels
9. Previous experience within a front desk or welcome desk position is an added advantage
10. Proven track record in managing staff, planning, organising, conflict handling, and problem solving
11. Have reliable transport

CVs can be sent directly to complete our recruitment link for us to get to know you a bit better. Please note that if you have not heard from the HR department within 14 days, consider your application unsuccessful.