Reception Manager - Hennops

Planet Fitness; Pretoria; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading fitness organization is seeking a Welcome Desk Manager in Pretoria to enhance member satisfaction and manage reception operations. The role involves overseeing front desk activities, cash management, and staff training. Ideal candidates will have strong leadership abilities and experience in administrative roles.

Qualifications

• Intermediate PC skills required.
• Previous experience in front desk or welcome desk role preferred.
• Ability to work shifts and possess reliable transport.

Responsibilities

• Manage reception and ensure positive member experiences.
• Handle cash management and resolve member complaints.
• Train reception staff and assist with club administration.

Skills

Communication

Leadership

Problem Solving

Administrative Accuracy

Conflict Handling

Job description

Purpose Of The Job

• Responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction.
• Willingness to conduct group exercise classes
  
  

Key Performance Areas Include

• Assisting with Club Administration when necessary
• Cash management
• Communication with members and staff
• Managing of Receptionist
• Monitoring of access and overrides for staff and members
• Reception stock control
• Resolving member complaints
• Training of Receptionist
  
  

Experience & Competencies Required

• Ability to motivate staff and lead by example
• Advanced levels of administrative accuracy
• Display friendly and efficient qualities that reflect the Planet Fitness way
• Display uncompromising levels of honesty and integrity
• Have excellent communication skills and be able to liaise at all levels
• Intermediate PC skills
• Must be able to work shifts
• Possess high level energy levels
• Previous experience within a front desk or welcome desk position added advantage
• Proven track record in managing staff, planning, organising, conflict handling and problem solving
• Have reliable transport
  
  

CV's can be sent directly to [e-mail]

Please complete our recruitment link https://www.jotform.com/232535071291552 for us to get to know you abit better.

• Please note that if you have not heard from the HR department within 14 days, consider your application unsuccessful.