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Reception Manager - Ferndale

HR Genie

Randburg

On-site

ZAR 200,000 - 300,000

Full time

30+ days ago

Job summary

A leading company is seeking a Welcome Desk/Reception Manager to ensure efficient management of the reception area, maximize member satisfaction, and enhance club operations. The ideal candidate will possess strong leadership and communication skills, coupled with a proven track record in managing staff and administrative functions.

Qualifications

  • Ability to lead and motivate staff.
  • Strong communication skills across all levels.
  • Proven management experience.

Responsibilities

  • Manage the Welcome Desk efficiently to ensure member satisfaction.
  • Assist with Club Administration and cash management.
  • Train and manage reception staff.

Skills

Staff Motivation
Administrative Accuracy
Communication
Problem Solving

Education

Experience in front desk or welcome desk

Job description

  • Responsible for ensuring that the Welcome Desk / Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction.
  • Willingness to conduct group exercise classes

Key Performance Areas include :

  • Assisting with Club Administration when necessary
  • Cash management
  • Communication with members and staff
  • Managing of Receptionist
  • Monitoring of access and overrides for staff and members
  • Reception stock control
  • Resolving member complaints
  • Training of Receptionist

Experience & Competencies Required :

  • Ability to motivate staff and lead by example
  • Advanced levels of administrative accuracy
  • Display friendly and efficient qualities that reflect the Planet Fitness way
  • Display uncompromising levels of honesty and integrity
  • Have excellent communication skills and be able to liaise at all levels
  • Must be able to work shifts
  • Possess high level energy levels
  • Previous experience within a front desk or welcome desk position added advantage
  • Proven track record in managing staff, planning, organising, conflict handling and problem solving
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