Reception Manager - Ferndale

ExecutivePlacements.com - The JOB Portal; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading recruitment agency is seeking a motivated individual to manage the Welcome Desk/Reception at a fitness club in Ferndale. The role involves providing positive member experiences, conducting group exercise classes, and overseeing club administration. Ideal candidates should have strong communication skills and experience in front desk roles. This position requires shift work and enthusiasm in a dynamic environment.

Qualifications

• Experience in a front desk or welcome desk position is an advantage.
• Must be able to work shifts.
• Proven track record in managing staff and problem solving.

Responsibilities

• Manage the Welcome Desk/Reception effectively.
• Assist with Club Administration when necessary.
• Resolve member complaints.

Skills

Ability to motivate staff

Excellent communication skills

Administrative accuracy

Intermediate PC skills

Job description

Recruiter:

HR Genie

Job Ref:

RM - Ferndale

Date posted:

Thursday, June 26, 2025

Location:

Ferndale, South Africa

Salary:

Market related

SUMMARY:

Responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at a

POSITION INFO:

Purpose of the Job:

• Responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction.
• Willingness to conduct group exercise classes
  
  

Key Performance Areas include:

• Assisting with Club Administration when necessary
• Cash management
• Communication with members and staff
• Managing of Receptionist
• Monitoring of access and overrides for staff and members
• Reception stock control
• Resolving member complaints
• Training of Receptionist
  
  

Experience & Competencies Required:

• Ability to motivate staff and lead by example
• Advanced levels of administrative accuracy
• Display friendly and efficient qualities that reflect the Planet Fitness way
• Display uncompromising levels of honesty and integrity
• Have excellent communication skills and be able to liaise at all levels
• Intermediate PC skills
• Must be able to work shifts
• Possess high level energy levels
• Previous experience within a front desk or welcome desk position added advantage
• Proven track record in managing staff, planning, organising, conflict handling and problem solving
• Have reliable transport
  
  

CV's can be sent directly to CGM.

Please complete our recruitment link