Reception Manager

HR Genie; Gauteng; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Une entreprise dynamique recherche un gestionnaire pour le bureau d'accueil afin d'assurer une première impression positive aux membres. La position nécessite des compétences en communication, en motivation du personnel, ainsi qu'une gestion efficace de la réception. L'expérience précédente en tant que réceptionniste est un plus.

Qualifications

• Expérience antérieure en gestion de réception ou d'accueil souhaitée.
• Capacité à travailler par shifts.
• Haute énergie et compétences en communication.

Responsibilities

• Gérer efficacement le bureau d'accueil pour maximiser la satisfaction des membres.
• Former et gérer le personnel de réception.
• Résoudre les plaintes des membres et contrôler les stocks.

Skills

Communication

Motivation

Organisation

Problem Solving

Job description

Responsible for ensuring that the Welcome Desk / Reception is effectively and efficiently managed at a

POSITION INFO : Purpose of the Job :

• Responsible for ensuring that the Welcome Desk / Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction.
• Willingness to conduct group exercise classes

Key Performance Areas include :

• Assisting with Club Administration when necessary
• Cash management
• Communication with members and staff
• Managing of Receptionist
• Monitoring of access and overrides for staff and members
• Reception stock control
• Resolving member complaints
• Training of Receptionist

Experience & Competencies Required :

• Ability to motivate staff and lead by example
• Advanced levels of administrative accuracy
• Display friendly and efficient qualities that reflect the Planet Fitness way
• Display uncompromising levels of honesty and integrity
• Have excellent communication skills and be able to liaise at all levels
• Must be able to work shifts
• Possess high level energy levels
• Previous experience within a front desk or welcome desk position added advantage
• Proven track record in managing staff, planning, organising, conflict handling and problem solving