Reception Administrator

Mediclinic Group; Wellington; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A private healthcare provider is seeking a Reception Administrator to assist patients with admissions and discharges at their facility. The ideal candidate will have Grade 12 or equivalent, along with reception administration experience. Key responsibilities include capturing admissions and preventing financial risks. This position is on-site in Wellington, Western Cape, South Africa.

Qualifications

• Grade 12 or equivalent is required.
• Reception administration experience is desired.
• Experience in a private healthcare facility is preferred.

Responsibilities

• Assist patients with admissions and discharges professionally.
• Ensure admissions are captured and processed per procedure.
• Identify financial risks by adhering to policies.

Skills

Computer literacy (Microsoft Office)

Debtpack Enquiry application

Patient Administration policies and procedures

Identifying possible financial risks

ICD and CPT codes

Education

Grade 12 or equivalent

Tools

Patient admin programmes on the AS400 system

Job description

Important Notice

Mediclinic wants to alert candidates that third parties are from time to time fraudulently advertising vacancies at Mediclinic and/or offering employment contracts with subsequent payment instructions to accounts linked to fraudulent activity. Please note that Mediclinic will never request payment for an application or offer made. All official vacancies are advertised on the Mediclinic career website and candidates are advised to visit the site to confirm the validity of vacancies.

Reception Administrator

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Overview

Mediclinic Durbanville, Durbanville, Cape Town, South Africa

Closing date: 18/09/2025

Number of positions: 1

Recruiter name: Helena Van Der Merwe

Reference number: 63614

Workplace Type: On-site

Permanent

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

MAIN PURPOSE OF JOB

To assist patients in all aspects of admissions and discharges in a professional manner; preventing operational and financial risks to the organisation and exceeding client expectations.

KEY RESPONSIBILITY AREAS

• Ensure admissions (including pre-admissions/bookings) are captured and processed as per procedure
• Identify and prevent financial risks by adhering to policies and procedures
• Ensure an effective discharge process as per the Patient Administration Manual
• Maintain patient confidentiality

Qualifications

• ESSENTIAL EDUCATION: Grade 12 or equivalent
• DESIRED EDUCATION: None
• ESSENTIAL MINIMUM EXPERIENCE: None
• DESIRED EXPERIENCE: Reception administration experience; Experience in a private healthcare facility

Required Job Skills And Knowledge

• Debtpack Enquiry application (Check outstanding amounts if a patient is flagged as Blacklisted.)
• Admission; Bed functions; Preparation for next day and discharge processes
• Anatomy (including terminology)
• Hospitals switchboard systems
• Patient Administration policies and procedures (e.g. Patient Confidentiality; Cash Handling; Blacklisted patients; Bed Overrides; etc.)
• Patient admin programmes on the AS400 system
• Computer literate (Microsoft Office)
• ICD and CPT codes
• Medical Aid Schemes and the Private healthcare environment
• Workmans Compensation Act (WCA) processes; procedures and policies
• Emergency / Major Incident Protocol (e.g., Fire; floods; robbery)
• Identifying possible financial risks (e.g. blacklisted patients; handling of patient valuables; etc.)

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

Application Instructions

Please apply using the official Mediclinic career site.

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Job Type: Administration