Reception Administrator

Mediclinic International; Parow; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A healthcare facility in Western Cape, South Africa, is seeking a team member to assist patients with admissions and discharges, ensuring compliance with procedures to prevent financial risks and exceed client expectations. Essential qualifications include Grade 12 or equivalent, while experience in reception administration is desired. This position is on-site and permanent.

Qualifications

• Grade 12 or equivalent is essential.
• Reception administration experience is desired.
• Experience in a private healthcare facility is desired.

Responsibilities

• Assist patients with admissions and discharges professionally.
• Ensure admissions are captured and processed per procedure.
• Prevent financial risks by adhering to policies.

Skills

Debtpack Enquiry application

Admission procedures

Anatomy knowledge

Hospital switchboard systems

Patient Administration policies

Patient admin programmes

ICD and CPT codes

Medical Aid Schemes

Workmans Compensation Act processes

Identifying financial risks

Education

Grade 12 or equivalent

Job description

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Mediclinic Panorama| Panorama, Cape Town | South Africa

Closing date: 08/08/2025
Number of positions: 1
Recruiter name: Philippa Vanda Botha
Reference number: 62540
Workplace Type:On-site
Permanent

MAIN PURPOSE OF JOB

To assist patients in all aspects of admissions and discharges in a professional manner; preventing operational and financial risks to the organisation and exceeding client expectations.

KEY RESPONSIBILITY AREAS

Ensure admissions (including pre-admissions / bookings) are captured and processed as per procedure

Identify and prevent financial risks by adhering to policies and procedures

Ensure an effective discharge process as per the Patient Administration Manual

REQUIRED EDUCATION

ESSENTIAL EDUCATION: Grade 12 or equivalent

DESIRED EDUCATION: None

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE: None

DESIRED EXPERIENCE: Reception administration experience; Experience in a private healthcare facility

REQUIRED JOB SKILLS AND KNOWLEDGE

• Debtpack Enquiry application (Check outstanding amounts if a patient is flagged as Blacklisted.)
• Admission; Bed functions; Preparation for next day and discharge processes
• Anatomy (including terminology)
• Hospitals switchboard systems
• Patient Administration policies and procedures (e.g. Patient Confidentiality; Cash Handling; Blacklisted patients; Bed Overrides; etc.)
• Patient admin programmes on the AS400 system
• ICD and CPT codes
• Medical Aid Schemes and the Private healthcare environment
• Workmans Compensation Act (WCA) processes; procedures and policies
• Identifying possible financial risks (e.g. blacklisted patients; handling of patient valuables; etc.)

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

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