Reception Administrator

Mediclinic International; Durbanville; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A healthcare facility in Durbanville seeks a patient administration assistant to manage the admissions and discharge processes, ensuring adherence to policies while providing exceptional patient care. Candidates should possess a Grade 12 education and any relevant experience in healthcare administration is preferred. Join a dynamic team focused on patient satisfaction. This is an on-site permanent position.

Responsibilities

• Assist patients with admissions and discharges to enhance client satisfaction.
• Process admissions and ensure adherence to policies to mitigate financial risks.
• Oversee the discharge process following established procedures.

Skills

Patient Administration policies

Debtpack Enquiry application

ICD and CPT codes

Anatomy knowledge

Understanding of Medical Aid Schemes

Education

Grade 12 or equivalent

Tools

AS400 system

Job description

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Mediclinic Durbanville| Durbanville, Cape Town | South Africa

Closing date: 18/09/2025
Number of positions: 1
Recruiter name: Helena Van Der Merwe
Reference number: 63614
Workplace Type:On-site
Permanent

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

MAIN PURPOSE OF JOB

To assist patients in all aspects of admissions and discharges in a professional manner; preventing operational and financial risks to the organisation and exceeding client expectations.

KEY RESPONSIBILITY AREAS

Ensure admissions (including pre-admissions / bookings) are captured and processed as per procedure

Identify and prevent financial risks by adhering to policies and procedures

Ensure an effective discharge process as per the Patient Administration Manual

REQUIRED EDUCATION

ESSENTIAL EDUCATION: Grade 12 or equivalent

DESIRED EDUCATION: None

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE: None

DESIRED EXPERIENCE: Reception administration experience; Experience in a private healthcare facility

REQUIRED JOB SKILLS AND KNOWLEDGE

• Debtpack Enquiry application (Check outstanding amounts if a patient is flagged as Blacklisted.)
• Admission; Bed functions; Preparation for next day and discharge processes
• Anatomy (including terminology)
• Hospitals switchboard systems
• Patient Administration policies and procedures (e.g. Patient Confidentiality; Cash Handling; Blacklisted patients; Bed Overrides; etc.)
• Patient admin programmes on the AS400 system
• ICD and CPT codes
• Medical Aid Schemes and the Private healthcare environment
• Workmans Compensation Act (WCA) processes; procedures and policies
• Identifying possible financial risks (e.g. blacklisted patients; handling of patient valuables; etc.)

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

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