Reception Administrator

Medi Clinic; Durbanville; On-site; ZAR 120,000 - 180,000; Full time

Job summary

A local healthcare provider seeks a professional to assist patients with admissions and discharges. The role involves ensuring compliance with policies to prevent operational risks while providing excellent service. Ideal candidates should possess a Grade 12 education and have knowledge of patient administration policies. This position is on-site in Durbanville, with no minimum experience required.

Qualifications

• Must have knowledge of Debtpack Enquiry application.
• Computer literacy in Microsoft Office is essential.
• Understanding of Patient Administration policies is required.

Responsibilities

• Assist in patient admissions and discharges efficiently.
• Adhere to policies to prevent financial risks.
• Maintain confidentiality of patient information.

Skills

Debtpack Enquiry application

Patient Administration policies and procedures

Computer literate (Microsoft Office)

Anatomy knowledge

Hospitals switchboard systems

Education

Grade 12 or equivalent

Job description

Mediclinic Durbanville | Durbanville, Cape Town | South Africa

Closing date: 18/09/2025

Number of positions: 1

Recruiter name: Helena Van Der Merwe

Reference number: 63614

Workplace Type: On-site

Permanent

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

Main purpose of job

To assist patients in all aspects of admissions and discharges in a professional manner; preventing operational and financial risks to the organisation and exceeding client expectations.

Key responsibility areas

• Ensure admissions (including pre-admissions / bookings) are captured and processed as per procedure
• Identify and prevent financial risks by adhering to policies and procedures
• Ensure an effective discharge process as per the Patient Administration Manual
• Maintain patient confidentiality

Required education

ESSENTIAL EDUCATION: Grade 12 or equivalent

DESIRED EDUCATION: None

Required experience

ESSENTIAL MINIMUM EXPERIENCE: None

DESIRED EXPERIENCE: Reception administration experience; Experience in a private healthcare facility

Required job skills and knowledge

• Debtpack Enquiry application (Check outstanding amounts if a patient is flagged as Blacklisted.)
• Admission; Bed functions; Preparation for next day and discharge processes
• Anatomy (including terminology)
• Hospitals switchboard systems
• Patient Administration policies and procedures (e.g. Patient Confidentiality; Cash Handling; Blacklisted patients; Bed Overrides; etc.)
• Patient admin programmes on the AS400 system
• Computer literate (Microsoft Office)
• ICD and CPT codes
• Medical Aid Schemes and the Private healthcare environment
• Workmans Compensation Act (WCA) processes; procedures and policies
• Emergency / Major Incident Protocol (e.g.. Fire; floods; robbery)
• Identifying possible financial risks (e.g. blacklisted patients; handling of patient valuables; etc.)

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile