Reception Administrator

Mediclinic International; City of Johannesburg Metropolitan Municipality; On-site; ZAR 150 000 - 250 000; Full time

Job summary

A leading healthcare provider seeks a Patient Administration Assistant to manage patient admissions and discharges, ensuring compliance with operational procedures and mitigating financial risks. Ideal candidates will have a Grade 12 education and relevant experience in a private healthcare environment, along with strong administrative skills.

Qualifications

• Essential: Grade 12 or equivalent.
• Desired: Experience in reception administration in private healthcare.

Responsibilities

• Assist with admissions and discharges, preventing operational risks.
• Capture and process admissions according to procedures.
• Manage discharge processes in line with the Patient Administration Manual.

Skills

Proficiency with Debtpack Enquiry application

Knowledge of hospital bed functions

Understanding of anatomy and medical terminology

Experience with hospital switchboard systems

Familiarity with Patient Administration policies

Competence in patient admin programmes on AS400

Knowledge of ICD and CPT coding

Understanding of Medical Aid Schemes

Familiarity with Workman's Compensation Act processes

Ability to identify financial risks

Education

Grade 12 or equivalent

Job description

MAIN PURPOSE OF JOB

Assist patients with admissions and discharges professionally, preventing operational and financial risks, and exceeding client expectations.

KEY RESPONSIBILITY AREAS

• Capture and process admissions, including pre-admissions and bookings, according to procedures.
• Identify and mitigate financial risks by following policies and procedures.
• Manage effective discharge processes in line with the Patient Administration Manual.

REQUIRED EDUCATION

Essential: Grade 12 or equivalent

Desired: None

REQUIRED EXPERIENCE

Desired: Reception administration; experience in private healthcare facilities.

REQUIRED JOB SKILLS AND KNOWLEDGE

• Proficiency with Debtpack Enquiry application for outstanding balances and blacklisted patients.
• Knowledge of hospital bed functions, preparation, and discharge processes.
• Understanding of anatomy and medical terminology.
• Experience with hospital switchboard systems.
• Familiarity with Patient Administration policies, including confidentiality, cash handling, and blacklisted patients.
• Competence in patient admin programmes on the AS400 system.
• Knowledge of ICD and CPT coding.
• Understanding of Medical Aid Schemes and private healthcare environment.
• Familiarity with Workman's Compensation Act (WCA) processes and policies.
• Ability to identify financial risks such as blacklisted patients and handling valuables.

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