Real Time Analyst (12 months Contract)

TFG Limited; Cape Town; On-site; ZAR 360,000 - 600,000; Full time

Job summary

TFG Limited is seeking a Real Time Analyst in Cape Town to manage store staffing schedules and monitor WFM performance. You will provide line manager support, handle incidents, and drive real-time reporting and schedule adherence.

The role emphasizes testing WFM models and supporting WFM projects across brands. The ideal candidate has at least 2 years in a similar WFM role, with experience in scheduling, forecasting, and real-time data.

Qualifications

• Qualification in Math, BSC, BCom Stats or IT advantageous.
• Minimum of 2 years in a similar role.
• Experience in WFM (scheduling, forecasting & real-time). MS Office proficiency (Database analysis and problem-solving).
• Knowledge of WFM systems such as Aspect (Alvaria), Genesis, Dayforce, Kronos, Total IX.

Responsibilities

• Manage store staff scheduling needs and requirements.
• Provide support and query management related to WFM. Maintain systems support and incident logging.
• Conduct WFM model testing and user acceptance testing.
• Ensure optimal and efficient staff schedules; analyse and solve database-related problems.
• Support WFM-related projects and initiatives.
• Reporting on WFM metrics weekly, including OT and budget vs actuals.

Skills

Review and Reporting

Managing Change

Business Case Contrib.

Business Process Modeling

Enterprise Readiness

Gap Analysis

Spreadsheet Expertise

Education

Math/BSC/BCom Stats or IT advantageous

Tools

Aspect (Alvaria)

Genesis

Dayforce

Kronos

Total IX

Job description

The Real Time Analyst is responsible for managing a portfolio of store staff scheduling needs and ensuring optimal and efficient staff schedules. They provide line manager/user support and query management related to WFM. Additionally, they are responsible for reporting, monitoring, and tracking WFM compliance and trends.

Responsibilities

• Manage store staff scheduling needs and requirements.
• Provide support and query management related to WFM. Maintain systems support and incident logging.
• Conduct WFM model testing and user acceptance testing.
• Ensure optimal and efficient staff schedules. analyse and solve database-related problems.
• Support WFM-related projects and initiatives.
• Reporting – Unpaid Grace impact on employees pay, OT1.5, OT2 & OT2TAFW impact on the business on a weekly basis to identify problems stores, areas, regions or brands | Budget VS Cost VS Actuals weekly.
• Timesheets – real time reporting, UAR and Schedule Adherence.
• Schedules – inputs to scheduling (trading hours, skills, keyholders) & trends identified which will need to be provided to WFM Scheduling Analyst

Feedback – provide feedback to WFM Analyst based on findings

• Systems Support and maintenance – Real Time and Monitoring incident logging and product support calls and managing background jobs (adding/creating jobs for stores automated processes, checking systems parameters)
• Responsible for real time reporting/monitoring and tracking of WFM compliance, Real time and short-term adherence and trends analysis.
• WFM’s first response team in real time and monitoring stores clocks

Qualifications

• Qualification in Math, BSC, BCom Stats or IT advantageous
• Minimum of 2 years in a similar role.
• Experience in WFM (scheduling, forecasting & real-time); MS Office proficiency (Database analysis and problem-solving)
• Knowledge of Aspect (Alvaria), Genesis, Dayforce, Kronos, Total IX.

Skills:

• Review and Reporting
• Managing Change
• Business Case Contribution
• Business Process Modeling (BPM)
• Enterprise Readiness Assessment
• Perform Gap Analysis
• Human resources systems and tools
• Presentation Creation
• Spreadsheet Expertise
• Employee Relations
• Learning Solutions Development

Behaviours:

• Applies market and business insights in order to drive organisational objectives
• Effectively works with others to achieve shared goals
• Thinks and plans strategically, focusing on the long-term goals and objectives of the organisation
• Understands and navigates dynamics created by processes, systems, and people
• Quickly adapts and acquires new knowledge, skills, and competencies in a rapidly changing environment
• Interprets and simplifies complex and contradictory information when resolving organisational problems
• Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

Required Skills

• Analyse Alternative & Recommend Solutions
• Analytical Processes
• Business Requirements Analysis
• Corrective Action Planning
• Data Management & Analysis
• Data Stewardship Management
• Numerical Skills
• Perform Gap Analysis
• Review & Reporting
• Stakeholder Engagement

About Us

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose-led business, and on this team, you’ll share the pride of making an impact across a whole industry.

We’re the designers, the makers, the shakers and the teams behind the scenes.

Are you with us?

About the Team

The human resources team strive to create the best experience for all employees throughout the organisation, focusing on people and culture. This team is responsible for talent acquisition, on-boarding, performance management, development, career progression, employee relations and remuneration.