Real Estate Onboarding Specialist (Job Id : Dorstf)

Inside Out; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An innovative real estate company is seeking a proactive individual to enhance client onboarding and support. This role focuses on providing exceptional service while troubleshooting tech issues and improving automation processes. Ideal candidates will possess excellent communication skills, a strong understanding of U.S. real estate, and a leadership mindset. Join a fast-growing team that values efficiency and client satisfaction, and help create smarter, safer living environments for homeowners. If you are a confident problem-solver with a passion for technology, this opportunity is perfect for you.

Qualifications

• Experience in client-facing administrative or onboarding roles.
• Strong understanding of U.S. real estate terminology and workflows.

Responsibilities

• Act as the primary contact for new client onboarding.
• Troubleshoot tech issues and improve automation processes.

Skills

Client Onboarding

Problem Solving

Communication Skills

CRM Proficiency

Leadership Mindset

Tools

Automation Tools

Online Forms

Job description

Job Title: [Insert Job Title]

Job ID: DORSTF

Location: LATAM or South Africa

Status: Full Time

Work Schedule: Flexible hours within EST working time (8 AM to 7 PM EST)

Pay rate: $6 to $8

Target Start: ASAP

About the Client :

The client is a fast-growing real estate company specializing in smart home solutions and residential security systems. They focus on innovation, automation, and exceptional customer service, helping homeowners across the U.S. create safer, smarter living environments. The team values efficiency, tech-forward thinking, and a seamless client experience from the first interaction.

Key Responsibilities :

1. Act as the primary contact for new client onboarding.
2. Guide clients through initial steps and provide support as needed.
3. Respond to client questions professionally, offering solutions independently.
4. Troubleshoot tech issues (e.g., portal access, form submissions).
5. Collaborate to improve automation processes, aiming for 90% automation.
6. Assist with recruiting tasks, such as pre-screening or coordinating interviews.
7. Represent the company with warmth, professionalism, and confidence.

What We're Looking For :

1. Proactive decision-maker who takes ownership and solves problems independently.
2. Excellent English communication skills with a natural American tone.
3. Strong understanding of U.S. real estate terminology and workflows.
4. Experience in client-facing administrative or onboarding roles.
5. Ability to stay composed, confident, and articulate under pressure.
6. Leadership mindset—taking initiative without waiting for instructions.
7. Comfort with CRMs, online forms, and automation tools.
8. Based in Latin America or South Africa for optimal cultural alignment and time zone coverage.

Applicants should submit their resume and an audio recording in English.