Readvertisement Diagnostic Technical Representative Global Grade 10

Barloworld Equipment (Pty) Ltd; Rustenburg; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading company in equipment solutions is seeking a Technical Analyst to enhance product performance and provide specialized troubleshooting support. The ideal candidate will have extensive field service experience, a qualified artisan background, and strong problem-solving skills. This pivotal role involves working closely with key partners and requires excellent communication and analytical abilities.

Qualifications

• Minimum of 12 years post-apprentice experience with 5 years in field service.
• At least 3 years’ experience as a Technical Analyst.
• Exceptional knowledge of product operating systems and troubleshooting.

Responsibilities

• Troubleshoot complex failures and product health issues.
• Compile condition and failure reports and provide technical support.
• Negotiate with Caterpillar on Warranty issues.

Skills

Troubleshooting

Problem Solving

Failure Analysis

Communication

Interpersonal Skills

Planning and Prioritizing

Education

Grade 12 / N3

Qualified Artisan (Diesel Mechanic / Earthmoving Equipment Mechanic)

Caterpillar Advance Certification

Tools

MS Office

Caterpillar Systems

Service Technician Workbench

Job description

Key Output

• Ensure improved product health for all products in area of responsibility.

• Provide support for new product introduction.

• Present product issues to management.

• Assist artisans and TA’s with complex troubleshooting on machines and components.

• Do failure analysis on failed components and parts.

• Compile comprehensive condition and failure reports.

• Compile informative product issue reports and address to Service Engineering and management.

• Ensure latest product updates are shared, issued and executed.

• Provide expert technical support for Warranty resolution and 1 hour training sessions.

• Ensure effective self-management and performance ownership.

• Ensure resolution of product issues according to Service Letter guidelines.

• Negotiate with Caterpillar on Warranty issues.

• Interact with SEENG and Caterpillar on product issues.

• Monitor product health ,Carry out field follow projects

• Remotely and physically troubleshoot complex failures on machines

Qualification, Experience and Competencies

Minimum requirements:

• Grade 12 / N3

• Qualified Artisan. [Mechanic in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic)

• Must have completed Caterpillar Advance certification.

• Minimum of 12 years post-apprentice/learner ship experience of which 5 years should be field service] (external candidates)

• Minimum of 3 years’ experience as a Technical Analyst.

• Exceptional knowledge of product operating systems, testing and adjusting, and troubles shooting.

• Exceptional trouble shooting, problem solving and failure analysis skills.

• Be able to compile accurate and professional reports (Failure and conditional)

• Understand impact of site severity conditions and how it impacts machine health.

• Demonstrated practical and theoretical knowledge transfer skills.

• Sound interpersonal relationship skills.

• Computer Literate (MS Office & Caterpillar systems)

• Familiar with the use of Service Technician Workbench

• Familiar with Caterpillar Websites (e.g. SIMSI, PIS, DSN, etc.)

• Business communication and presentation skills.

• Planning and prioritizing of tasks.

• Understand the BWE Quality system.