Re Advertisement - Adjudicator x2

FAIS Ombud; Pretoria; On-site; ZAR 300 000 - 700 000; Full time

Job summary

An established industry player is seeking a dedicated professional to manage and resolve complaints in a dynamic environment. This role involves analyzing complex complaints, providing legal insights, and collaborating with various stakeholders to ensure fair resolutions. The ideal candidate will have a strong background in financial services, excellent communication skills, and a passion for customer service. Join a forward-thinking organization that values diversity and offers opportunities for professional growth while making a significant impact in the financial sector.

Qualifications

• Minimum 3-5 years experience in financial services industry.
• Strong background in financial planning and regulatory compliance.

Responsibilities

• Drive resolution of complaints against financial service providers.
• Research applicable law and provide legal options.

Skills

Attention to detail

Analytical skills

Customer service skills

Communication skills

Negotiation skills

Time management

Problem-solving

Team-oriented assertiveness

Education

Matric certificate

LLB or BComm Degree

Post Graduate Diploma in Financial Planning

Tools

AS400

CMS

Job description

Description

The purpose of the job is to drive the resolution of complaints received by the FAIS Ombud within a target driven environment on complaints received by the public against financial service providers and to move same towards a resolution in a procedurally fair informal economical and expeditious manner.

Key Performance Areas:

1. Analyse complaints with various levels of complexity, draw correct legal conclusions, and establish a clear and focused direction in the resolution of complaints.
2. Refer complaints ready for mediation and conciliation to the Senior Adjudicator and Assistant Ombud.
3. Submit draft recommendation and determination to the Senior Adjudicator and Assistant Ombud within set timelines to resolve complaints.
4. Prepare records in respect of determination referred to the tribunal and application to review before the high court.
5. Liaise directly with various internal and external stakeholders in the pursuit of resolving complaints.
6. Research various areas of the law applicable to the FAIS Ombud and provide sound legal options.
7. Attend to Property Syndication matters.
8. Attend internal and external meetings, prepare presentations, and interact with the media on behalf of FAIS Ombud.
9. Various other official duties as may be determined from time to time by the FAIS Ombud.

Requirements

1. Matric certificate
2. Minimum qualification should be an LLB or BComm Degree or relevant NQF Level 7 FSCA approved degree
3. Preferred Qualification: Post Graduate Diploma in Financial Planning
4. Minimum 3-5 years experience within the financial services industry
5. Technical and practical knowledge of financial advisory, FAIS regulatory compliance, the pension funds industry, insurance, and market conduct / TCF regulation.
6. An understanding of financial services legislation (FAIS Act, FSR Act, PFA, LTIA, TCF, PPR, ITA, Insurance Act)
7. Strong background in Short and Long-Term Insurance, Financial Planning, Dispute Resolution, Market Conduct, FAIS Regulatory Compliance, Pension Funds
8. Understanding of general and technical financial product knowledge
9. Exceptional Communication and Interpersonal Skills
10. Strong Time Management and Planning Skills

Other Key Competencies:

The applicant must demonstrate the following skills and attributes: Attention to detail, team-oriented assertiveness, ability to write clearly and informatively, good people skills, analytical skills, customer service skills, presentation and negotiation skills, effective written and verbal communication skills, ability to solve problems, design and execute projects, ability to maintain a high level of confidentiality, strong interpersonal skills, and ability to work independently as well as part of a team.

In accordance with the FAIS Ombuds Recruitment Strategy, preference will be given to candidates from designated groups. Please note that correspondence will only be entered into with shortlisted candidates and FAIS OMBUD reserves the right not to appoint if a suitable candidate is not identified.

Recommended candidates will be required to undergo a comprehensive background check which may include security screening, psychometric testing, and verification of credentials.

FAIS OMBUD is an equal opportunity employer committed to the principles contained in its Employment Equity Policy.

Interested applications can apply for the position at https://faisombudjobs.mcidirecthire/ by 18 April 2025. Inquiries may be directed to Ms. Faith Shogole.

Work Level: Mid-Level

Job Type: Permanent

Salary: Market Related

EE Position: Yes

Location: Pretoria

Required Experience: Manager

Key Skills: Clerical, English Language, Administration, Compliance, Investigative reports, SSA, AS400, Critical thinking, CMS, Computer Operating, Mathematics, Medicine, Customer and Personal Service, Personnel Security, Safety and Security

Employment Type: Full-Time

Experience: years

Vacancy: 1