Re Advertisement - Adjudicator x2

Fais Ombud Sa; Pretoria; On-site; ZAR 300 000 - 600 000; Full time

Job summary

An established industry player is seeking two Adjudicators to join their team. This role involves analyzing complex complaints, drawing legal conclusions, and ensuring effective resolutions. Candidates should have a strong background in financial services, with a focus on regulatory compliance and dispute resolution. The ideal candidates will possess exceptional communication skills and a deep understanding of relevant legislation. This is an exciting opportunity to make a significant impact within the financial sector, working closely with various stakeholders to uphold standards and ensure fairness in financial advisory practices.

Qualifications

• Minimum 3-5 years’ experience in financial services industry.
• Strong understanding of financial services legislation and compliance.

Responsibilities

• Analyse complaints and draw legal conclusions for resolution.
• Liaise with stakeholders and prepare presentations.

Skills

Analytical Skills

Communication Skills

Interpersonal Skills

Time Management

Dispute Resolution

Education

Matric Certificate

LLB or BComm Degree

Post Graduate Diploma in Financial Planning

Tools

FAIS Regulatory Compliance

Financial Advisory Knowledge

Insurance Knowledge

Market Conduct Regulation Knowledge

Job description

Job title: Re Advertisement - Adjudicator x2

Job Location: Gauteng, Pretoria

Deadline: May 07, 2025

Key Performance Areas:

1. Analyse complaints with various levels of complexity, draw correct legal conclusions, and establish a clear and focused direction in the resolution of complaints.
2. Refer complaints ready for mediation and conciliation to the Senior Adjudicator and Assistant Ombud.
3. Submit draft recommendation and determination to the Senior Adjudicator and Assistant Ombud within set timelines to resolve complaints.
4. Prepare records in respect of determination referred to the tribunal and application to review before the high court.
5. Liaise directly with various internal and external stakeholders in the pursuit of resolving complaints.
6. Research various areas of the law applicable to the FAIS Ombud and provide sound legal options.
7. Attend to Property Syndication matters.
8. Attend internal and external meetings, prepare presentations, and interact with the media on behalf of FAIS Ombud.
9. Various other official duties as may be determined from time to time by the FAIS Ombud.

Requirements:

1. Matric certificate.
2. Minimum qualification should be an LLB or BComm Degree or relevant NQF Level 7 FSCA-approved degree.
3. Preferred Qualification: Post Graduate Diploma in Financial Planning.
4. Minimum 3-5 years’ experience within the financial services industry.
5. Technical and practical knowledge of financial advisory, FAIS regulatory compliance, the pension funds industry, insurance, and market conduct/TCF regulation.
6. An understanding of financial services legislation - FAIS Act, FSR Act, PFA, LTIA, TCF, PPR, ITA, Insurance Act.
7. Strong background in Short and Long-Term Insurance, Financial Planning, Dispute Resolution.
8. Market Conduct, FAIS Regulatory Compliance, Pension Funds.
9. Understanding of general and technical financial product knowledge.
10. Exceptional Communication and Interpersonal Skills.
11. Strong Time Management and Planning Skills.