Ramp Agent

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Responsibilities

1. Ensure safety regulations are adhered to at all times regarding Dangerous Goods;
2. Ensure general safety and security around the aircraft;
3. Liaise between crew and ground handler to obtain boarding clearance for passengers;
4. Monitor the loading and offloading of baggage and cargo;
5. Advise ground handling partner of any load changes;
6. Ensure effective turnarounds / reducing delays by ensuring that all handling agents and service providers are in place for arrivals;
7. Conduct ramp safety audits when required;
8. Ensure ramp vehicles are clean and fueled;
9. Pick up and drop off crew as and when required;
10. Monitor flight operations to ensure on-time performance is met;
11. Allocate delays as and when required;
12. Assist with crew requests, such as coordinating clean-up services, providing water, and managing restroom facilities;
13. Ensure all service providers are present as required per flight (e.g., ACSA, fuel handler, etc.);
14. Conduct ad hoc inspections in the baggage department;
15. Must perform any duty allocated / delegated by the senior on duty;
16. Arrange support for heavy or oversized equipment / cargo, such as motorized wheelchairs;
17. Ensure sufficient staff as per SLA;
18. Conduct FOD (Foreign Object Debris) checks;
19. Report any irregular activities related to Flight Operations;
20. Coordinate any disrupted operations;
21. Monitor Ramp and Passenger service KPIs (boarding gate closure time, equipment positioning, etc.);
22. Complete ramp agent form for every flight;
23. Compile reports for irregularities / incidents if required;
24. Liaise across different departments and stations; coordinate with the relevant stakeholders to ensure on-time departure.

Seniority Level: Entry level
Employment Type: Full-time
Job Function: Management and Manufacturing
Industries: Airlines and Aviation
Location: Johannesburg, Gauteng, South Africa