Quotation Clerk M / F

Groupe Cfao; Gauteng; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading company in South Africa seeks a full-time Contract position in Technical & Services. This role involves supporting the aftermarket team in managing service delivery, handling quotations, and ensuring customer satisfaction. The candidate will assist with administrative tasks and report generation, contributing to team targets and excellence in service.

Responsibilities

• Compiling quotations and submitting them to customers within 24 hours.
• Following up on submitted quotes (up to 3 times per quote).
• Providing daily feedback to managers.

Job description

Technical & Services - Parts and / or Services

Position Title: Contract

Contractual Hours: Full-time

Summary Statement:

The purpose of this position is to assist the aftermarket team in ensuring best management practices are followed in all areas of responsibility. This includes meeting key performance criteria, service delivery objectives, procedures, and actions, promoting a customer-oriented service, and implementing actions aligned with the company's strategic vision.

Key Performance Areas:

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. This list is not exhaustive and may be updated to meet business needs. The role also requires assisting the supervisor/manager with additional duties as needed, including:

• Compiling quotations and submitting them to customers within 24 hours
• Following up on submitted quotes (up to 3 times per quote)
• Providing daily feedback to managers
• Compiling weekly quotation reports
• Supporting the team to achieve targets
• Maintaining dedication to service excellence and ensuring timely communication with customers
• Processing invoices, creating order numbers, and updating records on Kerridge system, ensuring jobs are opened and closed per standards, invoices are processed accurately and promptly, and technician/mechanic timesheets are handled correctly

Additional administrative tasks related to invoices and service schedules may be required. The role also involves generating scheduled and ad-hoc reports as requested by management or support staff.

Job Location: Africa, South Africa

Address: 11 Gross Street, Tunney Industrial Estate, Elandsfontein, Germiston