Quality & Regulatory Assurance Lead : Africa

Dhl; Gauteng; On-site; ZAR 600,000 - 800,000; Full time

Job summary

Join a leading global logistics company as a Quality & Regulatory Assurance Lead for Africa. In this impactful role, you will develop and drive the quality strategy while ensuring compliance with international standards and regulations across various sectors. With a focus on leadership and relationship management, you'll oversee quality assurance initiatives to maintain high service standards, contributing to the end-to-end supply chain success in the region.

Qualifications

• RP or QP certification, Certified Quality Auditor required.
• Project/program management certification or experience preferred.
• Operational experience in supply chain, LSHC, pharmacy, or similar industries.

Responsibilities

• Drive the Quality agenda and manage QRA responsibilities across Africa.
• Implement and improve QRA initiatives in alignment with global strategies.
• Conduct site audits and deliver training on QRA skills.

Skills

Analytical

Problem-solving

Data management

Leadership

Effective relationship management

Strong communication

Facilitation

Presentation

Education

Matric and recognized science degree (e.g., Pharmacology, Chemistry, Biology)

Job description

BE PART OF THE WORLD'S LARGEST LOGISTICS COMPANY

Deutsche Post DHL Group is the world's leading logistics and mail company. We're one of the world's largest employers, operating in over 220 countries and territories.

We're Europe's largest postal service, partner for eCommerce, and pioneers in secure digital communication.

We're number one in contract logistics and international express delivery, and a leader in the forwarding business. Join us and you'll be working for a global company focused on service, quality, and sustainability, using the power of global trade to connect people and improve lives — not just for our customers, but for every member of our Group.

At DHL Supply Chain South Africa, we're looking for…

Quality & Regulatory Assurance Lead: Africa

Role Outline

• Develop, influence, and drive the Quality agenda and strategy for Africa (aligned with the Global & EMEA strategy) to give each cluster and country a leading edge in retaining and engaging clients by ensuring customer expectations and standards are met.

Manage the delivery of Africa QRA responsibilities across clusters, countries, sectors, or sites, supporting the business in LSHC operations and other sectors in Africa.

• Drive the Quality teams across Africa to develop and deliver the Quality roadmap, including change management.
• Ensure governance, develop relationships with internal peers, clients, and regulators.
• Implement and improve QRA initiatives in alignment with global and regional strategies.
• Develop and drive the Customs agenda for Africa.
• Act as a Business Partner within OE teams to ensure site-managed QRA is effectively executed, delivering standards like DHL QMS, ISO, GxP, and regulatory requirements.

Key areas of responsibility include :

• Driving QRA processes aligned with business strategy.
• Monitoring Service Quality KPIs, investigations, and corrective actions.
• Supporting OMS FC Implementation through training and coaching.
• Supporting startup projects to meet quality standards and regulatory requirements.
• Conducting site audits using QPA/Gemba techniques.
• Delivering site training on QRA skills and requirements.
• Reviewing Self-Assessment & CAPA Management, providing feedback.
• Supporting external and customer audits.
• Monitoring service quality metrics and conducting investigations.
• Guiding regulatory and licensing activities, ensuring compliance.
• Maintaining the Quality Management System (QMS).
• Supporting EMEA leadership in QRA.
• Ensuring compliance with GMP, GDP, ISO, and local regulations.
• Guiding operational and non-operational departments on quality standards.

LSHC

• Solution and budget responsibility.
• Supporting new and existing system solutions linked to QRA.
• Leading and developing the team, coaching Quality Champions and management.
• Providing training and addressing skill gaps.
• Communicating effectively across the business.
• Driving change management and influencing targets.

Qualifications & Experience

• Matric and recognized science degree (e.g., Pharmacology, Chemistry, Biology).
• RP or QP certification, Certified Quality Auditor.
• Project/program management certification or experience.
• Operational experience in supply chain, LSHC, pharmacy, or similar industries.
• Extensive knowledge of LSHC, GxP, and regulatory requirements.
• 7-10 years of management/supervisory experience in logistics.
• Proven ability to lead in complex, large organizations and manage certifications.

Skills & Competencies

• Effective relationship management, leadership, and influencing skills.
• Strong communication, facilitation, and presentation skills.
• Analytical, problem-solving, and data management skills.
• Knowledge of logistics, LSHC, manufacturing, and LEAN methodologies.
• Ability to work in a diverse, multi-cultural environment.