Quality Manager

Company Description

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance, and sustainability.

Job Description

Primary Responsibilities

Responsible for the development, implementation, and administration of the Quality Management System (QMS), ensuring compliance with standards through document control, audits, corrective actions, and risk assessments. Manage accreditation processes, act as the SANAS representative, conducting internal audits, tracking KPIs and MIRs, training staff, liaising with external bodies, and preparing regular reports. Collaborate with various departments to enhance QMS effectiveness, ensures resources meet compliance requirements, and supports strategic business initiatives, while adhering to company policies, health and safety, and integrity standards.

Specific Responsibilities

• Developing, Implementing and Administering the Quality Management Systems.
• Management of Document Control, Management review, Impartiality, Internal audits, Corrective and Preventative actions, Customer complaints, Risk assessment.
• Co-ordination of all accreditation audits.
• Management representative to SANAS.
• Conducting internal assessments at various stages of the process to ensure adherence to quality standards.
• Reporting: Writing detailed reports documenting process issues and quality control findings.
• Training Staff: Training staff in quality management system.
• Tracking KPI's and MIR's
• Problem Solving: Identifying and eliminating processes that do not meet standards and determining the causes of quality issues.
• Maintain effective working relationships with key people within the Businesses by ensuring an appropriate level of interaction.
• Liaise with external bodies to ensure that SGS is properly represented in discussions linked to the QMS.
• At all times, comply with SGS Code of Integrity and Professional Conduct and Impartiality Policy.
• At all times adopt a safe behaviour by exercising due regard for health and safety to himself/herself, colleagues and clients, in line with the Company’s policies and procedures.
• Where applicable, implement Integrity procedures, make sure these procedures are effective and provide expected results (reporting).
• Conduct quality audits. Improve operational management systems, processes, and best practices to enhance efficiency and effectiveness of QMS.
• Analyze operational data to identify opportunities for improving processes.
• Perform quality controls and monitor Key Performance Indicators (KPIs) to ensure consistent, high-quality output.
• Conduct root cause analysis and implement corrective actions to improve processes.
• Ensure resources have the required tools to execute tasks according the company Management System requirements and policies.
• Prepare monthly business commentary reports, status reports of service delivery and execution.
• Implementation of and compliance with the SGS Management System requirements.
• Work closely with support and operational services (Technical, Sales, KAM, BD, HR, Finance, IT, Procurement, Operations).
• Attend management meetings.
• Training of resources where relevant.
• Identify opportunities that will support the business's strategy and the active promotion of SGS services.
• Achieve set KPI’s.
• Business travel.
• Client liaison.

Qualifications

Education

• Grade 12 (Matric)
• Tertiary qualification
• Quality Management training
• Completed a Lead Auditor course (IRCA or SAATCA registered)

Experience

• 3 yrs. experience in quality management (ISO 17021 and or 17065)
• 3 yrs. experience in people management
• 3 yrs. experience in ISO quality systems management
• Experience in auditing ISO quality management systems
• Must have hands-on experience in the implementation of a QMS
• Experience in customer service and liaison

Required Skills

• Excellent computer literacy
• Excellent attention to detail
• Excellent English communication: Speaking, reading, writing
• Able to interact with all levels of management, suppliers, and clients
• Communication skills - Effective verbal and written communication to convey information, collaborate with teams, and also interact with stakeholders
• Organizational skills - Excellent organizational skills for managing tasks, coordinating resources, and ensuring smooth operations within the organization
• Problem solving - Strong problem-solving abilities to analyse complex situations, identify issues, and develop effective solutions. Applies judgment and acts according to the SGS standards of ethics and integrity
• Analytical thinking - The ability to think analytically for interpreting data, identifying trends, and making data-driven decisions to improve set KPI’s and operational efficiency
• Attention to detail - Having a keen eye for detail to identify potential operational inefficiencies, mitigate risks, and maintain quality standards
• Collaboration - Strong collaboration and teamwork skills to work effectively with cross-functional teams and stakeholders to achieve operational goals
• Continuous Improvement - A mindset focused on continuous improvement involves constantly seeking ways to enhance operational processes and outcomes
• Time management
• Leadership
• Results driven with the ability to make difficult decisions timeously
• Can work under pressure and independently

Other

• Travel
• Passport
• Valid driver’s license
• South African citizen or valid working permit