Quality Management Specialist (Ad08) (Ad.08.4)

Organization Name Operations and Facilities Management Department

Purpose : The primary objective of this role is to ensure that departmental processes, products, and services comply with established quality standards and regulatory requirements.

This includes the development, implementation, and maintenance of quality management systems aimed at driving continuous improvement, enhancing operational efficiency, and ensuring customer satisfaction.

All efforts will be aligned with ISO principles, with the goal of achieving certification.

Key Responsibilities:

1. Develop, document, and update policies, procedures, and work instructions.
2. Regularly review and refine the QMS to accommodate departmental changes, technological advancements, and evolving industry regulations.
3. Conduct regular management reviews to assess the QMS effectiveness and drive continuous improvements.
4. Perform task analysis of all existing processes and ensure all stakeholders re-evaluate their processes annually.
5. Plan and conduct internal audits to evaluate the effectiveness of operational processes.
6. Identify and report non-conformities, potential risks, and areas for process optimization.
7. Collaborate with various departments to implement corrective and preventive actions (CAPAs).
8. Monitor and review compliance with relevant legislation, certifications, and customer requirements to enhance customer satisfaction.
9. Develop and deliver training programs that educate employees on quality policies, procedures, and compliance requirements.
10. Induct new employees on the quality management system including policies and procedures.
11. Ensure the development of relevant training materials to support in-house capacity building and training initiatives.
12. Monitor quality performance metrics such as customer complaints and satisfaction levels, to identify trends and potential risks.
13. Support strategic planning by offering data-driven recommendations that align with organizational goals and enhance overall efficiency and customer satisfaction.
14. Control expenditure within the Budget.
15. Adhere to the Delegation of Authority Document and the RACI.

Requirements:

1. ISO requirements, implementation and internal auditor competency certificates.
2. A degree in Quality Management or a related field.
3. Valid driver's license - Code08(B) or Code10(C1).
4. A minimum of 5 years of relevant experience in developing, implementing, and auditing Quality Management Systems, as well as managing ISO systems and providing office administration support.
5. Relevant experience in a higher education or similar environment would be an added advantage.
6. Administrative ability in an operational environment.
7. Advanced MS Office skills.

Competencies (Knowledge, skills and behavior):

1. Strong communication skills in writing, speaking, and presenting.
2. Ability to listen, build rapport, and develop credibility as a strategic partner.
3. Exude energy, focus, assertiveness, and diplomacy.
4. Capable of setting expectations with partners and achieving alignment and agreement.
5. Ability to break down silos both inside and outside an organization.
6. Ability to influence others.
7. Service orientation and actively looking for ways to identify solutions.
8. Ability to share ownership and drive results as a team.
9. Strong humility, listening, creativity, and negotiation skills.
10. Ability to manage one's own time and the time of others.
11. Ability to focus on purpose, value, and results.
12. Ability to connect strategy to execution.
13. Experience assessing and articulating risk tolerances.
14. Ability to identify gaps and areas that require improvements.
15. Strategic thinker.

Compliance / Statutory Requirements (Knowledge, Understanding and or training):

1. National Environmental Management Act (NEMA).
2. Occupational Health and Safety Act (OHSA).
3. Food safety monitoring according to Foodstuffs, Cosmetics and Disinfectants Act (Act No.54 of 1972) and HACCP.
4. Any other relevant Legislation.

To apply:

Please submit a covering letter clearly indicating which post you are applying for, detailed CV with names, addresses, contact numbers, and e-mail addresses of 3 referees.

External applicants are invited to apply by registering your profile on the Wits i-recruitment platform located at >

and submitting your application.

Internal employees are invited to apply directly on Oracle by following the path: wits / Self Service application / "Apply for a job".

The University is committed to employment equity.

Preference may be given to appointable applicants from the underrepresented designated groups in terms of the relevant employment equity plans and policies of the University.

The University retains the right not to make an appointment and to verify all information provided by candidates.

Please note that correspondence will only be entered into with shortlisted candidates.

The University reserves the right not to make an appointment or to re-advertise.