Quality Controller - Yard

Prime Response, Inc.; Johannesburg; On-site; ZAR 520,000 - 700,000; Full time

Job summary

Prime Response, Inc. is seeking a Site Customer Quality Assurance Engineer for our Johannesburg data center project. You will advocate for customers, translate expectations into quality planning, and drive containment, audits, and continuous improvement across the on-site team.

You will use AIAG core tools, lead Six Sigma initiatives, and collaborate with cross-functional teams to ensure products and processes meet stringent quality standards at the site level.

Qualifications

• Requires college or university degree in engineering or related technical/scientific subject.
• Licensing for export controls or sanctions regulations may be required.
• 3 years of experience in Quality, Manufacturing, Engineering or Program Management in automotive or similarly regulated industry preferred.
• Minimum of 2 years of related manufacturing/quality experience required.

Responsibilities

• Develops and translates customer expectations and requirements for Site Quality.
• Prioritizes customer quality requirements using customer-centric metrics and recommends resource prioritization.
• Manages systems related to plant customer issues, such as corrective action requests and nonconforming materials.
• Leads containment activities and supports continuous improvement of quality processes.
• Ensures products and processes meet quality standards and site customer requirements.
• Leads quality audits and acts as a quality technical resource across functions.
• Coaches and mentors team members in quality practices; may develop others.
• Supports Quality 4.0 initiatives and applies AIAG core tools in daily work.

Skills

Customer-focused

Effective communication

Problem solving

Project management

Education

Engineering or related technical field

Tools

AIAG core tools

APQP/PPAP procedures

Job description

Overview

Our client is looking for a Site Customer Quality Assurance Engineer to join their team in Johannesburg, South Africa, for a data center project. The Quality Controller supports the assigned site to advocate for customers in resolving product quality and process quality related issues. Understands and translates internal and external customer's expectations and quality requirements to integrate this into product quality planning, evaluation, and control.

Responsibilities

• Develops, articulates, and translates customers' expectations and requirements for Site Quality.
• Uses Customer Centric metrics to prioritize customer quality requirements and issues and makes recommendations on prioritization of Site Quality resources.
  Acts as a primary contact to the customer site level.
• Responsible for applicable systems related to plant customer issues such as corrective action requests, supplier corrective action requests, nonconforming material reports, etc.
• Leads containment activities.
• Facilitates continuous improvement quality activities to reduce the potential for defects and ensures continual improvement in process, purchased parts and product design.
• Ensures products and process development meet quality standards and site related customer specific requirements.
• Identifies problems, prioritizes actions, leads, or participates in Six Sigma projects/continuous improvement or preferred customer methodology.
• Lead and/or support change management activities by verifying products and processes, developing key measures, and analyzing data for decision support, and presenting results to plant leadership.
• Leads quality audits.
• Serves as a quality technical resource to other functional areas.
• Coaches and mentor quality practices with less experienced team members. May manage and/or develop others.
• Identifies and may lead opportunities to upgrade current site processes to Quality 4.0 principles.
• Supports Safe Launch Initiatives through Value Package Introduction (VPI).
  Applies AIAG (Automotive Industry Action Group) core tools.

Key Competencies

• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Manages conflict - Handling conflict situations effectively, with a minimum of noise.
• Advanced Product Quality Planning - Leads the technical quality planning and ensures customer satisfaction through structured and measurable processes as defined by industry standard.
• Measurement Science - Analyzes measurement processes throughout the relevant traceability chain to identify and quantify sources of measurement uncertainty relevant to the appropriate applied measurement science, Metrology e.g. Chemical, Dimensional, Electrical, Mechanical, Optical and Radiation and Physical.
• Problem Solving - Solves problems and may mentor others on effective problem solving by using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, databased solutions; identifies the systemic root causes and ensures actions to prevent problem reoccurrence are implemented.
• Production Part Approval Process - Coordinates the level of submission of Advanced Product Quality Planning (APQP) activities and information related to the introduction of new or changed products and processes; dispositions the product's readiness for production in accordance with the Production Parts Approval Process (PPAP) and APQP provisions of Automotive Industry Action Group (AIAG) manuals and Cummins procedures in order to meet supplier and customer requirements.
• Project Management - Establishes and maintains the balance of scope, schedule and resources for a temporary effort (a project). Ensures results/impact from temporary effort are fully realized as possible.
• Quality Systems Management - Utilizes the quality tools and processes to ensure the quality management system is understood, implemented, maintained, and demonstrates its ability to consistently and effectively provide products/services that meet requirements.
• Statistical Foundations - Applies statistical tools and technique to influence decision making; leverages understanding of data collection methods, key statistics, graphical and analytical methods to describe process performance, gain insights and drive improvement action
• Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
• Develops talent - Developing people to meet both their career goals and the organization's goals.
• Quality Influence - Ability to recognize stakeholders, create a forum to professionally extract stakeholder perspectives, drive and engage in constructive conflict, and to influence outcomes in order to ensure the company makes a balanced decision inclusive of Quality priorities.
• Quality 4.0 - Leverages cloud-based systems and digitization to drive improved quality outcomes. Knowledge and application of Quality 4.0 (Q4.0) and digitization of quality management. Examples of Q4.0 are cloud native software applications, digital twin, simulation, adaptive intelligence and connected systems.

Requirements

• College, university, or equivalent degree required, Engineering or a related technical or scientific subject preferred.
• This position may require licensing for compliance with export controls or sanctions regulations.
  
• Intermediate level of Manufacturing or Quality experience required. Preferably 3 years of experience in Quality, Manufacturing, Engineering or Program Management role in the automotive industry or a similarly regulated industry.
• Minimum of 2 years of related manufacturing / quality experience required.