Quality Control Analyst

Ergasia Placements; Pretoria; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A well-established Law Firm in Pretoria is seeking a Quality Assurance Analyst. The role requires auditing customer calls, knowledge of compliance and financial services, and strong analytical skills. Candidates should have at least 1 year of experience in a call center QA role and proficiency in MS Office. This in-office position offers an opportunity to work in a collaborative environment.

Qualifications

• Minimum of 1 year experience in Quality Assurance within a call center environment.
• Knowledge of compliance, collections, or financial services processes.

Responsibilities

• Audit customer calls and QA processes.
• Prepare reports and present findings to management.

Skills

Excellent listening, analytical, and problem-solving skills

Strong verbal and written communication

High attention to detail

Strong organisational and time management skills

Ability to work under pressure

Collaborative and supportive team player

Education

Grade 12 / Matric

Relevant tertiary qualification

Tools

MS Office (Excel, Word, Outlook)

Job description

A well-established Law Firm specialising in debt collection is looking for a new Quality Assurance Analyst. The law firm is based in PTA East, and it's an in-office position.

Please read on to see if you meet the minimum criteria.

EE: Open

Minimum Requirements

• Grade 12 / Matric.
• A relevant tertiary qualification (advantageous but not essential).
• Minimum of 1 years' experience in Quality Assurance within a call center environment.
• Knowledge of compliance, collections, or financial services processes.
• Proficiency in MS Office (Excel, Word, Outlook)

Experience Required

• Previous experience in auditing customer calls, QA processes, or similar roles will be advantageous.
• Experience in collections, recoveries, or financial services.
• Experience in preparing reports and presenting findings to management teams.

Skills Required

• Excellent listening, analytical, and problem-solving skills.
• Strong verbal and written communication.
• High attention to detail with the ability to identify trends and root causes.
• Strong organisational and time management skills.
• Ability to work under pressure and meet deadlines.
• Collaborative and supportive team player.

Desired Skills

• Quality Assurance
• Call Centre
• Qulity Control
• Call Assessment