Quality Assurance (QA) Specialist (ABA Therapy) - EST Hours (Remote)

ISTA Personnel Solutions; South Africa; Remote; USD 30,000 - 45,000; Full time

Job summary

ISTA Personnel Solutions, a leading BPO company in South Africa, seeks a QA Specialist in ABA Therapy for their US-Clients' Clinical Operations team. This remote role focuses on ensuring documentation accuracy and compliance in behavior therapy services. The position offers flexible work hours aligned with USA standards and emphasizes collaboration within a mission-driven team environment.

Benefits

Remote, flexible work setup

Collaborative team environment

Impactful work in behavioral health

Qualifications

• Prior experience in ABA (Applied Behavior Analysis) or behavioral health is a plus.
• Ability to learn new systems quickly.
• Professional and pleasant communication skills, both written and verbal.

Responsibilities

• Conduct NoteGuard reviews and follow-ups with Behavior Technicians.
• Collect and manage Treatment Plan signatures.
• Perform audits and quality checks in Learning Tree.

Skills

Attention to Detail

Time Management

Organizational Skills

Communication Skills

Proficiency with Digital Tools

Job description

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to US based companies. We are not a recruitment agency, we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency and a personal touch.

We Are Hiring!

We’re looking for a tech-savvy and detail-oriented QA Specialist in ABA Therapy to join our US-Clients' Clinical Operations team. In this role, you will help ensure the accuracy and compliance of documentation processes that support behavior therapy services. This is a great opportunity for someone who thrives in a fast-paced environment and is passionate about quality assurance in healthcare.

PLEASE NOTE:

• Work Environment: This is a remote role for South African Citizens only

• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download), with wired Ethernet connectivity is mandatory. Applicants without this setup cannot be considered

• Power Backup: A reliable backup solution for load shedding and outages is required. Applicants without a power backup cannot be considered
• Working Hours: This role requires you to work inUSA hours,Mon - Fri, from 9am to 6pm EST time (15h00pm to 00h00am South African time - subject to change depending on daylight savings)

Key Responsibilities:

• Conduct NoteGuard reviews and follow-ups with Behavior Technicians (BTs) to maintain documentation accuracy
• Collect and manage Treatment Plan (TP) signatures
• Perform audits and quality checks in Learning Tree
• Support additional QA tasks and projects as assigned

• Strong proficiency with digital tools and the ability to learn new systems quickly
• Prior experience in ABA (Applied Behavior Analysis) or behavioral health is a plus
• Excellent time management and organizational skills
• Professional and pleasant communication skills, both written and verbal
• Ability to work independently and maintain a high level of attention to detail

What We Offer

• Remote, flexible work setup
• Collaborative and mission-driven team environment
• The chance to make an impact in the behavioral health space

If you are not contacted within 14 working days, please consider your application unsuccessful.