Quality Assurance Manager : Alliance Banking

Access Bank PLC; Johannesburg; On-site; ZAR 60 000 - 100 000; Full time

Job summary

An established industry player seeks a Quality Assurance Manager to ensure the highest standards of quality and regulatory compliance. This pivotal role involves developing a comprehensive quality assurance framework, overseeing testing protocols, and collaborating with various teams to drive process improvements. With a focus on defect detection, SLA compliance, and customer satisfaction, this position is integral to maintaining operational excellence. If you possess strong analytical and leadership skills and are passionate about quality assurance in the banking sector, this opportunity is perfect for you.

Benefits

Medical Aid

Provident Fund

Group Life Cover

Income Disability Cover

Funeral Cover

Training & Development

Qualifications

• 7-10 years in compliance or quality assurance within banking or financial services.
• Deep knowledge of banking regulation and QA frameworks.

Responsibilities

• Monitor partner service quality and oversee SLAs for operational excellence.
• Conduct root cause analyses for incidents and implement corrective actions.

Skills

Analytical Skills

Organizational Skills

Leadership Skills

Communication Skills

Education

Bachelor’s degree in Business

Bachelor’s degree in Finance

Bachelor’s degree in Quality Management

Job description

Job Mission / Objective

The Alliance Banking Quality Assurance Manager is responsible for ensuring that all products, services, and operations within the division meet the highest standards of quality and regulatory compliance. This role involves developing and implementing a comprehensive quality assurance framework that supports the division’s goals, ensuring processes from partner integration to product delivery are optimized for consistency, accuracy, and efficiency. The manager also implements GN5 monitoring, manages partner risk registers, and ensures they are regularly updated with partner attestations to required controls.

The Quality Assurance Manager reports directly to the Executive of Alliance Banking, with indirect reporting lines to the Chief Risk Officer (CRO) and Chief Compliance Officer (CCO). This structure ensures alignment with the bank’s risk management and regulatory compliance frameworks. The role oversees testing protocols, maintains quality standards across all products and services, and collaborates with teams such as integration, product, and compliance to identify improvement areas.

The role also involves monitoring partner service quality, ensuring seamless partner integration, overseeing SLAs, and driving continuous operational and technical process improvements. Responsibilities include conducting root cause analyses for incidents and implementing corrective actions to prevent recurrence.

Reports to

Executive : Alliance Banking

Responsibilities :

• Defect Detection Rate: Percentage of defects identified during testing or post-launch
• Process Improvement Impact: Number and impact of process improvements on efficiency or error reduction
• SLA Compliance: Percentage of SLAs met or exceeded
• Test Completion Rate: Percentage of testing completed within the required timeframe before deployment
• Issue Resolution Time: Average time to investigate and resolve quality issues
• Customer and Partner Satisfaction: Feedback on service quality and operational excellence
• Compliance Rate: Adherence to regulatory standards and internal policies
• Documentation Completeness: Percentage of QA processes and incidents fully documented for audits

Requirements

Academic Knowledge : Bachelor’s degree in Business, Finance, Quality Management, or related field

Work Experience :

• 7-10 years in compliance, quality assurance, or quality control within banking or financial services
• Deep knowledge of banking regulation, risk management, QA frameworks, and testing methodologies

Skills / Specialized Know How :

• Strong analytical, organizational, and leadership skills to manage multiple initiatives
• Excellent communication skills for liaising across teams including product, operations, and compliance

Benefits

• Medical Aid
• Provident Fund
• Group Life Cover
• Income Disability Cover
• Funeral Cover
• Training & Development